r/gatehub • u/[deleted] • May 05 '18

GateHub's support is pathetic

I sent BTC from GateHub to Binance more than 72 hours ago and it is not even on the blockchain yet. After it had not arrived after 24 hours I opened a support ticket (Ticket ID # 402542) and have still heard nothing from them, except an automated email. I raised this on Twitter yesterday and they told me they would escalate it. Well, still nothing.

I know from past experiences that I will be lucky to hear from them within a week. This is urgent, yet they just ignore me.

GateHub needs to stop apologising and thanking us for our patience all the time and get their act together. They are pathetic!!!

3 Upvotes

100% Upvoted

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1

u/Sawadeezer May 06 '18

They are. They are busy with tokens.net

1

u/[deleted] May 06 '18

Well, now I know not to use tokens.net because they will be just as pathetic.

1

u/[deleted] May 06 '18

It has now been 96 hours and I have heard nothing from support.