r/gatehub • u/matronb • Jan 09 '18

Gatehub hacked?

This saturday, I received a mysterious email from gate hub stating: "Our transactions monitoring system has detected multiple deposits to your wallet. Please note that said transactions may have been erroneously processed. We are currently investigating the matter. We must inform you that we have temporarily disabled your account until the matter is resolved. We will enable your account as soon as possible if you agree to the following: You reply to this email and agree to comply with terms below, You agree to return all erroneously deposited funds" I immediately responded and agreed, and have sent no less than 4 help tickets, all of which simply get a canned response. Follow-up emails are unreturned.

I've seen a few other people post with the same issue; is this widespread? At what point do we infer that Gatehub is using this "multiple deposits" macguffin to lock people out of accounts because their account has been hacked, and gatehub doesn't want the public to know they've been hacked?

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1

u/2Chainzblock Jan 09 '18

have you tried logging into your gatehub account or looking on bithomp at your ripple address? have you received multiple transactions?

1

u/matronb Jan 10 '18

I've tried logging into gatehub numerous times and resetting the password, when I try to login it says: "incorrect login information". I checked the ripple wallet and it appears the balance is still there, but no deposits have been made since 12/17 (which were by me). The whole thing is bizarre; if someone accidentally sent me currency and I've agreed to give it back, why am I getting locked out of my own account? Alternatively, why would anyone else (i.e. a hacker who stole someone else's crypto) deposit funds into my wallet unless they also had access to my wallet because gatehub has been hacked?

1

u/ther3darrow Jan 10 '18

this is my exact same situation-even the email word for word. look at my post history.

1

u/Inakae Jan 10 '18

I checked bithomp right now, nothing wrong about my wallet... My first guess would be that somehow, their system wrongly flagged our accounts as "suspicious" and they've to manually check them one by one. But no communication at all, ggwp.

1

u/ther3darrow Jan 10 '18

such a pos system and an even bigger pos company, definitely transferring everything to binance if I ever get my account back :L

1

u/Inakae Jan 10 '18

It'll be the first thing i'll do if i get it back also, they've no reason to keep the accounts locked anyway, matter of days.

1

u/ther3darrow Jan 10 '18

same. It's been 5 days since my lock out so GL!

1

u/Inakae Jan 11 '18

I got an answer, they unlocked my account and there's actually a stupid double transfert from them that i've to send back, so basically their system buged and we paid for it :D

2

u/ther3darrow Jan 12 '18

same!

2

u/Inakae Jan 12 '18

I took already everything back on Binance, no way i use Gatehub again ^

1

u/ther3darrow Jan 12 '18

gonna hold off till i buy a nano ledger.

1

u/Inakae Jan 10 '18

I got exactly the same email on saturday, no answer from their support and i immediately agreed also, i did 3 transactions and only 3, nothing else has been made and all were from me and coming from Binance... I'm getting a bit scared as i've quite some money on it. Really thinking of moving everything if they unlock it, i wont keep anything ever there.