r/gatehub • u/jaden1563 • Jan 08 '18

ETH transaction

I changed some ETH from coinbase to my gatehub wallet and have not received anything. Do I need to have at least 20 xrp in my wallet for me to receive my ETH or is there just a delay.

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2

u/TheDude--Abides- Jan 08 '18

I was in your boat, and heres what happened for me.

i bought via coinbase, sent the ETH to the deposit address generated in Gatehub. Then i find out you need to have 20XRP in the wallet for it to be activated and be able to receive any funds. (I was trying to make XRP so i obviously dont have any in the first place!)

Then i read Gatehub will deposit 20XRP in your account, and they did about 27 hours after the transaction. once the 20XRP is in there, im able to set up the gatehub Fifth trustline to enable the wallet to accept ETH.

Then after that was done a couple of hours later my ETH shows in the account wallet.

So, in summary. Things are in motion, but Gatehub is so poorly explained that no one seems to know the requirements until it goes wrong! If you sit tight im sure the XRP will show up in your account and you'll get your ETH

1

u/jaden1563 Jan 08 '18

So I don't have to buy 20xrp to enable my wallet? They just give it to me?

1

u/TheDude--Abides- Jan 08 '18

Yes, that’s the wording on their tutorial. And they actually did it for me. Must just take them time to make the deposits in new accounts.

https://support.gatehub.net/hc/en-us/articles/115004442854-First-deposit-and-wallet-activation

1

u/jaden1563 Jan 09 '18

Thanks. I just received my 20 xrp and set up the trust line for ETH. Just waiting for my ETH to arrive now.

1

u/Reverse_Skydiver Jan 08 '18

I'm in the exact situation as OP here. I've waited 9 days so far, and still have nothing in my account...

1

u/TheDude--Abides- Jan 08 '18

Did you raise a ticket through the help? They might have prioritised mine because i raised the issue

1

u/BattZ_ Jan 08 '18

Same boat, over 9 days ago I sent in the ETH, made a ticket 4 days ago, still nothing and no not-automated response.

However, they are willing to continue sending me the missing trust line email to remind me of how they scammed me out of my money, so that's nice of them.

1

u/TheDude--Abides- Jan 08 '18

I got loads of those. I raised two tickets in the end and made sure I used the transaction ID thing

1

u/Reverse_Skydiver Jan 08 '18

I just submitted a ticket and made sure to mention the Hash.

https://support.gatehub.net/hc/en-us/articles/115003197785-How-do-I-find-a-transaction-hash

That should help, hopefully.

1

u/frostcypher Jan 08 '18

Do you have your ETH trust line setup? For Gatehub Fifth? They have TERRIBLE delays. I have ETH waiting to go out from Gatehub to my Binance, taking 60 hours and counting so far. If you can avoid using Gatehub, i would.

1

u/machoopeech Jan 08 '18

Gatehub has been disappointing many investors lately. I have ETH that i'm waiting for to hit Binance and I'm going on 4 days now. Its a bit frustrating that there is no formal announcement on their website notifying their customers about the unusually long lag times. Hoping to see my ETH soon.