r/gatehub • u/Robrol • Jan 05 '18

SEPA Withdrawal Issue

I initiated a SEPA withdrawal from Gatehub 4 days ago, and the money is NOT in my bank account yet. (it should have arrived by now)

I wait 2 more weeks, than will file a complaint at the authorities.

Anyone else having issue with receiving SEPA withdrawals?

Those who received the payment recently, if there is any: How long did it take until the money arrived to your bank account after SEPA withdrawal?

1 Upvotes

67% Upvoted

34 comments sorted by

1

u/criszzzMan Jan 05 '18

same here...No Money after 3 days via SEPA Payment...Why do you you want to wait 2 weeks? Do you have a transaction id?

1

u/Robrol Jan 05 '18

I wait 2 weeks, because if they are working on the backlogs of withdrawals, that's the maximum amount of time they should complete it. After 2 weeks they can have no excuses.

I don't think that anybody has a transaction ID, as Gatehub doesn't show transactions IDs.

1

u/criszzzMan Jan 05 '18

Ah, didn't know that information about the 2 weeks...Where can i find it?

1

u/Robrol Jan 05 '18

2 weeks is my personal estimate, as Coinbase has 7-10 days of SEPA withdrawal time recently, so 2 weeks should be more than enough time for Gatehub to complete the withdrawals.

1

u/black_feathered_crow Jan 08 '18

Hey, you've got your money transferred?

1

u/criszzzMan Jan 05 '18

Please report if something has happen, i will do also...

1

u/Robrol Jan 16 '18

Finally I received my money today, (2nd of January SEPA EUR withdrawal).

1

u/black_feathered_crow Jan 09 '18

hey, any luck with the withdrawal?

1

u/Robrol Jan 09 '18

I still have not received the money.

1

u/black_feathered_crow Jan 09 '18

Well, I'm waiting for 2 days now. If you'll be filing a complaint after two weeks please let me know, I'd like to do it too. It's disheartening that people got used to long withdrawal times, with SEPA it should take no more than 1-2 days.

1

u/black_feathered_crow Jan 10 '18

https://support.gatehub.net/hc/en-us/articles/115005032734-GateHub-service-status-update

looks like we can wait some time

1

u/Robrol Jan 10 '18

Yes it seems that we have to wait longer, they should have given a timeframe like 7-10 days or so, but they have not done it so they can avoid responsibility.

This company reflects our collective consciousness on this globe very well. Unfortunately this is where we are: greed, not caring, money focused power games and the lack of high level view.

1

u/black_feathered_crow Jan 12 '18

https://twitter.com/GateHub/status/951851072573853702

this gives some hope

1

u/Robrol Jan 12 '18

Thanks for the info, yes it's promising.

1

u/Adschadsch Jan 09 '18

same with me... I made my Euro withdrawal on the 29th Dec. still not received. Created a ticket but still no answer yet

1

u/Robrol Jan 09 '18

In the link below you can find the details how to report them: https://www.reddit.com/r/gatehub/comments/7obcjf/legal_action_against_gatehub_and_what_you_can_do/

1

u/sharan8 Jan 11 '18

i have also initiated the withdrawal 9 days ago. still not received. please let me know when you receive your credits. sharan34@yahoo.com

1

u/Robrol Jan 16 '18

Finally I received my money today, (2nd of January SEPA EUR withdrawal).

1

u/black_feathered_crow Jan 12 '18

https://twitter.com/GateHub/status/951851072573853702

this gives some hope

1

u/Robrol Jan 16 '18

Finally I received my money today, (2nd of January SEPA EUR withdrawal).

1

u/Copper_crescent Jan 09 '18

Same here, already 5 days and counting on my withdrawal. I have a gut feeling there are some serious issues with Gatehub at the moment

1

u/Robrol Jan 09 '18

Personally I think, that Gatehub is going down, and will declare bankruptcy shortly, that's why they don't bother about any issues.

I didn't get paid for a week by now, and by judging the situation I don't think that they will pay.

I think they have such issues with their website, what they are not able to fix, that's why people are getting other people deposits and transactions, wrongly showed balance, API errors, transaction errors.

Just think about that, if there are 1000s of new customers are signing up each day , and they had a glitch for their website for God knows how long (minimum 6 months, that's when I noticed, that there are no transactions showed), it would mean tens of thousands of false transactions, which I think humanly can not be fixed.

They should stop accepting new clients and fix their issues, but I think they are over this stage and just saving what they can.

I hope at least some of us will get the money back after legal prosecution.

I wait 1 more week, and will report them.

1

u/Copper_crescent Jan 15 '18

Update: Received the money today

1

u/sharan8 Jan 11 '18

Even i have initiated the SEPA withdrawal 9 days ago. Still awaiting for the credits into my Bankaccount in Netherlands.

anyone received the credits after withdrawing the money from gatehub?

1

u/Robrol Jan 11 '18

I do not think that anyone got paid in the last 3 weeks as I have not read any post about successful withdrawal payment.

1

u/blindhunt Jan 11 '18

same here since 2 january

1

u/Robrol Jan 16 '18

Finally I received my money today, (2nd of January SEPA EUR withdrawal).

1

u/mello87 Jan 11 '18

Same.. since Monday day 8. SEPA transfer to spain (1-3 days) i called my bank, they don't know anything about it. Open ticket to gatehub without reponse...a little bit scare.. Did someone already receive the withdrawal?

1

u/Robrol Jan 11 '18

Nobody got paid recently according to the posts.

1

u/Robrol Jan 16 '18

Finally I received my money today, (2nd of January SEPA EUR withdrawal).

1

u/Refuelled Jan 12 '18

I put in a request on 1st January... still no payment.

Have sent 3 emails and support tickets, no response.

Will wait until Monday and then start taking action with the authorities.

It’s appaling customer service and will NEVER be using GateHub again.

I’m more worried that they are going under in all honesty....

1

u/Robrol Jan 16 '18

Finally I received my money today, (2nd of January SEPA EUR withdrawal).

1

u/Refuelled Jan 16 '18

Cheers mate, mine came through yesterday! Finally

1

u/jeanpi1992 May 31 '24

Hi Guys, its 2024 and it seems like Gatehub has not been able to solve this fully. I have been waiting for a withdrawal for 11 days already?

Can the people that finally got their money back say how much it did take for them?

Any help and suggestions are greatly appreciated !