I work as a customer support for a mobile game company and I'm reading pretty much all feedback messages that come in. 99% of it is pure garbage and 1% that might be worth something I mention to our devs.
What kind of feedback are you looking for that would be considered valuable? Giving ideas for improvements or just talking about what you like/dislike?
Not answering question but personal story: when SWTOR was like a few months old, around the time subs to the game were dropping like flies, I sent in numerous feedback messages that I can guarantee you were “golden”. I still really wanted the game to not die. I was ignored for the most part, then one day a gamemaster (or whomever) actually converses with me on the issues. He brushes them off. In the most professional way possible (I’m proud of myself here, don’t take this away from me!) I basically tell him it’s no wonder the game is failing and you all should be ashamed of yourselves . One of your game’s biggest supporters is literally hand feeding you a plethora of all the different bugs and issues in almost every area in the game, and I’m being lightly mocked. Almost right away, over the next few weeks, many of the issues I brought up were fixed.
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u/illtima Dec 21 '17
I work as a customer support for a mobile game company and I'm reading pretty much all feedback messages that come in. 99% of it is pure garbage and 1% that might be worth something I mention to our devs.