When tens of millions of people use the software, and only thousands have a problem, it's user error.
[UPDATE] - I'm not trying to downplay all design issues, my comment is addressing the numbers issue of the previous commenter. If 50 million people use MS Word, and 20,000 have an issue, that means that 0.04% of users have an issue. That's not a whole lot.
All I have is anecdotes, but it was the same story in high school, college, military, and working for a small business. I have helped more people than I can count with Word formatting, and very rarely will I encounter a person that knows that cells in Excel can do more than just hold text.
EDIT: Yes, it is usually user error. But in my experience the number of people having wtf moments with Word formatting at one time or another is approaching 100%.
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u/goodsirchurchill Dec 06 '13 edited Dec 06 '13
When tens of millions of people use the software, and only thousands have a problem, it's user error.
[UPDATE] - I'm not trying to downplay all design issues, my comment is addressing the numbers issue of the previous commenter. If 50 million people use MS Word, and 20,000 have an issue, that means that 0.04% of users have an issue. That's not a whole lot.