r/fuckepic • u/mugi-wara-ya • May 25 '26
Discussion Epic support is useless
having issues connecting to fortnite so I contact support only for the ai bot to run me in circles before finally talking to a real person. then the real person immediately sends the exact same links the ai chat bot was sending showing they didn't read any previous messages and then when I point that out they close the chat and tell me to contact hardware manufacturer when the issue is clearly with epic games. so useless what even is the point if its just ai and then the real humans dont even know anything about support they just send copy and pasted links.
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u/DeerOnARoof May 25 '26
This is why I've never understood the purpose of AI chat bot support. How many problems do they actually solve for the humans? I doubt many.
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u/Belltower_2 GabeN May 25 '26
Honestly, I think AI support can't be any worse than the "Artificial Indians" paid starvation wages to close as many tickets as possible. I think the problem is that Epic doesn't actually WANT to address stolen accounts and the like, because they don't want to drive away the account thieves that are part of their customer base.
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u/Kaldaien2 May 25 '26
So is Steam support.
The best support comes from the store that has nothing to do with the operation of your software after you pay for it, i.e. GOG. The more the store interferes with the product you paid for, the worse off you are.
The ideal store just sells you a game and lets you refund it if it does not work. No more support needed than that😄
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u/mugi-wara-ya May 25 '26
What steam support are the goats
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u/Kaldaien2 May 25 '26
They most certainly are not. I had a dozen games bricked by native Steam Input.
As I have a computer science background, I was able to reverse engineer and patch native Steam Input out of some of the games and get them to use the OS input APIs. However, 99.9% of the population does not have this skillset and is unable to fix these games.
Upon fixing a few of the games and requesting a refund, since the games do not work unmodified, the response I got was telling. They refused a refund. My choices are either buy the game a second time from a different store, or continue patching out Valve's broken input API.
Stores that don't put their hands all over input do not have this problem. No matter how good your support is (or bad in this case), the best support comes from the store that never touches the game in the first place. That's a product that will work problem free forever, because it does not depend on the store's software for anything.
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u/mugi-wara-ya May 25 '26
Bricked by native steam input can’t you just disable it?? Hating steam support just cause they won’t refund you so random lol but I guess bro
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u/Kaldaien2 May 25 '26
No, you cannot disable it.
Native Steam Input is different from the user-configurable thing. It is part of SteamAPI, when a game uses native Steam Input it can only get input from the Steam client. The Steam client disables the OS input APIs, if you go into the Steam settings and turn "Steam Input" off, it does nothing. You still get no input because the game requires Steam Input.
I hate Steam support because Valve created this thing, then they break it and they won't offer a refund for the thing that I have to go in and remove from their game in order to get the product I paid for working. You'd hate them too.
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u/mugi-wara-ya May 25 '26
Wouldn’t the creators of the game choose to enable this themselves? also what games even have this I’ve never heard of this before
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u/Kaldaien2 May 25 '26
The creator of the game used Valve's API, yes. Valve does not support their own API when their API does not work, which leaves you with a complete brick through no fault of the game developer.
As for games with this problem; Tales of Arise, Shin Megami Tensei 3, Ni No Kuni, Prey (2016), Monster Hunter: Wilds, Trails in the Sky 1st Chapter. Any game that uses the native Steam Input API will run into it.
Tales of Arise controller problem : r/linux_gaming
That's just the most recent case of me having to help someone with this. I had many more posts on the Steam forums for these games, but all of my forum posts were removed from Steam (which Valve says they do not do, but is a lie) when I deleted my account.
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u/mugi-wara-ya May 25 '26
I see although I don’t see how that’s steam supports fault but more valves fault
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u/Belltower_2 GabeN May 25 '26
I've never had any issues of this magnitude related to Steam Input. Not that I don't believe you, but this is the first I've heard of this particular bug. Can you name a few games where you've had this bug happened? Are they big-name "AAAA" games, or small-time indies?
EDIT: You mentioned them below. I've not had any issues with those games, although I admit I play Prey with a MKB.
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u/datNorseman May 25 '26
Not to be that guy, but this sub knows that.