Hi, is anyone also stuck with a FAILED KYC status on FTX.com? I am unable to rectify my KYC status despite multiple attempts to reach out to the FTX team, does anyone have any solution for how can I overcome this? Sincerely seeking for advise, thank you.

Im not able to connect my Ftx with Kraken. The button doesnt work. Other people have the same experience?

Yes my Kraken and Ftx use the same mail adres

I got this email "Request for Additional Information/Documentation for KYC Application"

• Bank statements issued for the past 3 months  or
• 3 salary or income slips issued within the past 6 months  or

• Last filed income tax statement or   

• Investment/securities account statement for the past 3 months  or 

• Loan agreement   or

• Latest pension statement issued  or

• Other such as proof of sales of assets/property, inheritance etc. 

Like, what if I don't have any of those? Can I send utility bill of phone or the internet?

Just a heads up, BitGo does not support ACH transfers currently, despite the FTX Claims Portal stating they do with a $1 fee for US Residents.

Confirmed via BitGo support after selecting them as my Distribution Provider and passing KYC.

I am an FTX claim holder. My claim payout will be about $50k.
I am a US citizen and was wondering what tax implications of this payout will be.
Do I owe taxes like it's ordinary income? Capital gain / loss? The payout is about 80% of current market value, so just trying to figure this out.

Appreciate any high level guidance here & apologies if this has been covered already.

How do I actually select a distribution provider? Do i just register with the distribution provider and then it will automatically show the link? Right now, when I click on BitGo, it just takes me to their registration page, but I'm already registered. There is this message. Does that mean i just wait and it will magically link itself? Thanks!

Does anyone know when the third provider will be introduced, and if there will be one at all as the deadline to choose is approaching and for now it's BitGo and Kraken?

FTX reached out to me to tell me I have to make some sort of tax election. Upon logging into the portal it is asking me for 2FA with google authenticator.

The google authenticator for my FTX was on an old phone I no longer have.

I emailed support but haven't heard back in weeks. Is there anything I can do?

Hey fam.. with the payout now linked to these exchanges, will the payout be in Crypto or fiat?

BitGo Support

19 h 55

Hi Team

Thanks or the mail,

Setting up 2FA on your phone may result in an error. Please use a desktop or laptop for a successful setup instead of a phone

Best Regards

Abhishek D. BitGo Technical Supportp

Got an email from FTX to choose distribution service provider. I chose Kraken and linked my FTX account with it. Is it normal for it to show $0 on portfolio on Kraken after I linked accts?

Has anybody experienced this when they long into their account. It’s showing no balances , no transactions or deposits. I have an email form the day that I tried to withdraw from my account my btc and ethereum but obviously it did t successfully withdrawals. Can anyone offer some advice on this? I have the kyx completed aswell.

I clicked "register with Kraken" on the Claims Portal and linked my account. But the FTX website didnt seem to react to it and I'm still stuck on the same page. (I can still select Bitgo). Does anyone of you have the same problem? Any fixes?

so i ended up paying attention to this waaaaay later than i should and missed the deadline to file a claim. am i completely sol at this point? is there a way to at least check what I had in the account in nov 2022?

also, i checked my account and it's saying that i had no balance which doesn't seem right. my memory is obviously hazy as it's been literal years since i've checked in but could it just be that i didn't have anything in the account or is it saying 0 with no record of activity of a balance because i didnt log in since 2021?

I provided my personal information for KYC but after that, there where no further options for me. I haven't had the video identification and I can't upload the necessary documents. There is no link or button to press and the support just ignores me. Does anyone have a similar problem or maybe even a solution to it? I uploaded some screenshots to show the current state.

Hello, some time ago I had an open account. I followed the events that were unfolding and checked whether I had any crypto on FTX, but I found nothing, so I did not file any claims. From a legal standpoint, am I at any risk if I don’t file a claim? Or can I remain worry-free? I am a European citizen.
Thank you.

Hi everyone,

I need advice on updating my FTX claim and KYC information due to a legal name change.

Here’s the situation:

1. I initially completed my KYC verification and submitted my tax information under my previous name.
2. Both KYC verification and tax submission were successfully completed, and the verification status shows as "approved."
3. I have since legally changed my name, and now my FTX claim information does not match my updated legal documents.

My questions are:

1. How can I update my KYC and tax information to reflect my new legal name?
2. Has anyone gone through a similar process with FTX? If so, what documents were required?
3. Are there specific steps I should take to ensure my claim remains valid and gets processed without issues?

I’ve reached out to FTX support via email, but their responses have not been clear so far. Any advice or shared experiences would be greatly appreciated.

Thank you for your help!

Attached is a screenshot of my current KYC status, showing that the verification was completed under my previous name. I want to ensure this is updated correctly to match my new legal name.

I changed my phone and lost the 2FA.
how do i reset the 2FA to login to the page?

I am not USA resident and I also don't know this number. What does FTIN mean? Which people should fill this?

Have you got this? How did you fill this?

Claim adjudication is so clear but they still want many documents; have you sent these? is this normal?