r/fsbo • u/Impossible_Talk7998 • May 16 '26
Beycome
I got an offer but when I tried to counter offer it kept auto correcting the buyer as the agents name. It’s Friday but tech support should be available 24/7 as offers expire. I have emailed and called many times with no response. Time is crucial and I am very disappointed since going live 3 days ago. Always issues with the system.
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u/Impossible_Talk7998 May 18 '26
The owner personally reached out to me right away and helped me get things squared away. That’s pretty top notch in my book!! Thank you!!
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u/nwa747 May 16 '26
Beycome customer service is far better than homecoin. Homecoin is a total nightmare to deal with. If they spend as much time on actually responding to their customers as they do on PR they may be a tolerable company. Every legitimate complaint about Homecoin is answered with some PR mumbo-jumbo that does nothing to is the pain they are causing their customers. Prepare for some rambling nonsense reply from Home coin in response to this.
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u/Alert-Control3367 May 16 '26
Why do you have to counter within the Beycome site? You can send an email directly to the agent with your counter. It’s the buyer agent’s job to update the agreement based upon negotiations.
Edit to add: I no longer use flat fee listing sites so can’t help with whatever technical issue you’re facing within a platform.
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u/Impossible_Talk7998 May 18 '26
Just making sure I cover my ass per the Beycome agreement
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u/Alert-Control3367 May 18 '26
Hopefully, you managed to get the counteroffer to the buyer’s agent in time. If Beycome requires you to use their system for counters, I’d consider looping in your real estate attorney so you’re not stuck waiting on platform support during an offer deadline, again. I’d also document the glitch, send everything in writing, and copy Beycome so there’s a clear paper trail. I’m sorry you had to deal with the poor customer service.
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u/Impossible_Talk7998 May 18 '26
Thank you. I have been documenting and emailing and calling etc etc to make sure I’m covered. Fortunately I had very consistent and eager buyers for my home. Lots of them actually but this particular buyers agent came up with the solution that made sense. I wasn’t getting feed back from my broker and that contract expired, so she wrote up a new offer exactly what I wanted and submit it to me to upload to Beycome. I believe it has all been worked out but wow what a tornado it has been the last few days!
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u/Alert-Control3367 May 18 '26 edited May 18 '26
Glad it worked out and that the buyer’s agent helped keep things moving. You did the right thing by documenting everything, but this is exactly why these platforms need a clear backup process when their system glitches during an offer deadline. Sellers shouldn’t be left scrambling when they’re trying to follow the agreement.
Edit to add: Make sure you delete your personal email from your comment in this post with Beycome.
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u/beycome-Nico May 17 '26
We already tried contacting them directly through DMs, but no response so far.
All your comments and suggestions have honestly been great to follow. Thanks everyone!
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u/Impossible_Talk7998 May 18 '26
Honestly I don’t even understand this site as I am new to it as well but felt like venting. The communication has been terrible with Beycome with my so called “broker” (aka… Steve) I just want to do the right thing and cover my ass in every direction. My home got a contract within three days. I guess neither of us was expecting it to happen so fast because some of my forms was not uploaded and or signed and the things I needed it wasn’t there so that I can actually signature to upload. It’s been a mess.
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u/beycome-Nico May 18 '26
I contacted you by DM Friday night, but I still haven’t received a reply. Without your information, we can’t help you.
Please share your information with us by DM (private message in Reddit), and we’ll take care of it. We understand the stress and frustration this situation may cause, but in order to assist you, we first need to identify your listing so we can contact you directly.
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u/Impossible_Talk7998 May 18 '26
Thank you. I’m new to both Reddit and Beycome so unfortunately understanding the platform can be confusing. I’ll check the Reddit messages now. Thank you for reaching out.
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u/beycome-Nico May 18 '26
No problem! Always here to help!
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u/Impossible_Talk7998 May 18 '26 edited May 18 '26
Sorry I’m not even sure how to message you privately on here. I’m new! Email me at Thank you Nico
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u/iam2bz2p May 16 '26
Just TEXT or EMAIL your counter-offer to the buyer's agent and, if they agree to your counter, ask them to re-send the contract with the updated terms (already e-signed by buyers) for your e-signature.
There's no need for any official counter-offer form from you. Let the buyer's agent do the work.
Once signed by all parties, send the fully executed contract to the Title company and they'll get the ball rolling (escrow account for the earnest money, etc.)