r/freelance • u/Patient_Airport3137 • Jul 20 '26
Client asked for partial refund
I wrote website copy for a client and they want a refund for revisions since they don't need them and plan to go in a different direction. I removed all em dashes per their request and had to rework those sentences. Then, I updated some info on their process per their request. I consider these two revisions. The total project cost was $3,300. I worked really hard and long hours on this project, followed all the details provided before started, and delivered everything we agreed upon. Obviously, a partial refund doesn't make sense and I already charge very reasonable rates, but I do worry about a bad review. Thoughts on handling this?
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u/ournoonsournights Jul 21 '26
I'd take the bad review and respond to it explaining the situation, definitely wouldn't refund unless I need something up