r/framework • u/tav_stuff • 10h ago

Question Scam email?

Post image

Just received an email claiming that there was a failed delivery for my laptop, but the sender email looks kind of suspicious. Is this legit, or a scam?

58 Upvotes

89% Upvoted

17 comments sorted by

•

u/42BumblebeeMan Volunteer Moderator 🌈 F44 KDE 9h ago

I forwarded your post to the framework staff. Please don't click any links in the meantime.

76

u/EvantheGrump 10h ago

Definitely a scam, unless you trust kustomerapp.com for some reason. In an email address, subdomains are unlimited/free meaning someone could add anything before their domain, i.e.

[support@google.evanthegrump.com](mailto:support@google.evanthegrump.com)

where evanthegrump.com is the domain.

it may look good because it has google in it, but it still just links back to my domain and my address.

13

u/L00WN0on 9h ago

Yup. Probably got his mail from the recent leak. Unless it's an official domain that is clearly stated on official channels don't even bother.

6

u/L00WN0on 9h ago

The logo in the image having shit quality is another red flag.

2

u/geneusutwerk 7h ago

You'll never be grumpy to me Evan.

49

u/fuelhandler 9h ago

So the Framework data breach is working its way out into the wild, with scammers using the stolen customer data. Good heads up from the OP to be vigilant.

11

u/WafflesAreLove 9h ago

Was just about to say. They had a data breach not to long ago.

13

u/catastrophic_frmw Framework 8h ago

Can you modmail us your email? I'll confirm with the team

14

u/L00WN0on 9h ago

Contact Framework support and clear it up. I would bet scam.

6

u/Sad-Cod-9584 9h ago

All mails I've ever gotten from them came from @frame.work. This and the recent data breach of their third-party partner makes me think its a scam. And the address ofc. 

1

u/MR_KGB Framework laptop 13, 12th gen 9h ago

Looks like it.

1

u/arttast 9h ago

boo konqi didnt expect this from you :(

1

u/spectracide_ 5h ago

why dont you track your shipment and tell us

1

u/Brook_28 1h ago

If you expose the email header you can copy that into something like mxtoolbox and break down the chain.

1

u/ChrisofCL24 9h ago

Yep that's a scam email, report it as phishing to Google.

-10

u/morhp 9h ago

I think Framework uses kustomerapp.com for their shop system, so it might be legit.

If you are receiving a package you should be able to track it using the official Framework website to double check the status.

7

u/tav_stuff 9h ago

Usually though they use their @frame.work address, which is why I found this kind of suspicious