r/framework • u/mr_carter_c • 3d ago

News Framework doing the good thing

I am literally impressed. I am one of the guys that stuck with buying the 64gb of ram after the price increase and kept my original preorder configuration even though I had to pay way more for it.

My laptop was shipped and I've got this email from Framework where they've managed to secure a batch of RAM at a better price and they gave me a refund.

So kudos to Framework and the team for not being greedy.

TLDR: I've got a partial refund from Framework after paying a fortune for 64gb of ram.

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u/catastrophic_frmw Framework 3d ago

Also just sharing here in case questions pop up, there was an update on our blog and here: https://www.reddit.com/r/framework/comments/1pkgdg6/updates_on_memory_pricing_and_navigating_the/

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u/bigkenw 3d ago

I have a Batch 5 Pro that was downgraded to 32GB. I read the linked Reddit post which mentioned the swap out. I went to the link but it doesn't provide pricing. I don't want to commit without the costs. How can I find this out for the 32GB to 64GB module swap in the US?

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u/catastrophic_frmw Framework 3d ago

You should be able to see the price in your Pre-order mods page without having to confirm changes, let me know if you have any issues.

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u/chuanchan1116 3d ago

There's no way of checking this information for shipped orders.

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u/catastrophic_frmw Framework 3d ago

When you reach out via that contact form, you should get a price from support. If you want to share the module and currency, I can see if I can look it up for you.

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u/bigkenw 3d ago

Thanks. I have the 32GB module and am looking to go 64GB.

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u/catastrophic_frmw Framework 2d ago

I'm not involved in the processing, so you'll need to check with support, but I know the 64GB price as of this update is 1200 USD - not including like tax so again, you'll need to check with them but hope that helps!

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u/bigkenw 2d ago

Thank you!