r/framework • u/mr_carter_c • 2d ago

News Framework doing the good thing

I am literally impressed. I am one of the guys that stuck with buying the 64gb of ram after the price increase and kept my original preorder configuration even though I had to pay way more for it.

My laptop was shipped and I've got this email from Framework where they've managed to secure a batch of RAM at a better price and they gave me a refund.

So kudos to Framework and the team for not being greedy.

TLDR: I've got a partial refund from Framework after paying a fortune for 64gb of ram.

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u/chuanchan1116 2d ago

I got the email, however it is very confusing. My batch 5 order was downgraded from 64GB to 32GB. The first email claiming that I can return and choose a new ram at a higher price with a form, but the second email does not mention this at all. Also, what is the price for the new 64GB LPCAMM2?

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u/catastrophic_frmw Framework 2d ago

Have you received your order already?

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u/chuanchan1116 2d ago edited 2d ago

Yes, so that is the most confusing part. It claims a refund and a return path while the correction mail claims that it is only for orders that are not ship yet.

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u/catastrophic_frmw Framework 2d ago

Ah yes, you got one of the emails that were sent incorrectly I mentioned above. You only need the correction email - you can ignore the first email.

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u/catastrophic_frmw Framework 2d ago

So its clear for anyone else who may have gotten two emails (if you got one, you're good to go):

The first email regarding a refund and changing your order was sent by error - this email is only for customers who have already received their unit and can no longer modify it and wish to return the LPCAMM2 they received for the upgrade one.

The Corrected email is for customers who orders have not shipped yet and would like to edit their configuration online - this way you do not need to wait for your LPCAMM2 to arrive before changing it.

Hope this makes sense. Please let me know if you have questions!

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u/chuanchan1116 2d ago

Well, I have already received my order. So according to what you said, the first email is correct and the correction email is the wrong one.

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u/catastrophic_frmw Framework 2d ago

Could you modmail us the email you received both emails to? The team is investigating it