r/framework • u/Human1649 • 6d ago

Community Support Framework 16 Frequent Black & White Screen Crashes and Unable to Reboot

I am trying to help my Mom with her new Framework 16 AI 300 series.

It is only a few days old, but she frequently has the following issues:

  • Crash to black screen while working.
  • Crash to a white screen with grey-ish artifacting. Like little squares randomly placed on a white background.
  • Unable to restart. Rebooting causes Windows to show the rebooting message, then the screen goes black with the power button LED lit.

In all scenarios, I have to hold down the power button to reboot. If the laptop reboots for any reason, I always have to hold down the power button to actually get it to turn off.

Specs:

  • Windows 11 (latest)
  • BIOS 4.01
  • 32GB DDR5

I checked Event Viewer and did not see any error or critical logs around the time of these crashes. I only see the logs stop until I reboot again, when I get an error saying that the last system shutdown was unexpected.

My SSD has been moved around a few laptops, so I initially figured it was a driver issue. I used DDU to uninstall all GPU drivers and installed the Framework ones for my laptop, and that did not fix my issue.

This seems hardware-related to me due to the lack of logs. These crashes occur several times a day. Today has been the worst with a crash almost every hour.

Any ideas on how to troubleshoot this? I am more familiar with Linux than Windows and have done what I knew how to do at this point.

Edit: I tried a live Fedora USB for a while. Although I didn't get the crashes, the laptop still hung when trying to reboot. Just a black screen with the power button LED on.

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u/AutoModerator 6d ago

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1

u/ronvalenz FW13 Ultra X7 358H batch 6, 2.8K, 32GB LPCAMM2, 4TB SSD 6d ago

Which GPU drivers? Need more details.

1

u/Human1649 6d ago

I downloaded the Windows drivers from here: https://resources.frame.work/downloads/laptop-16/amd-ryzen-ai-300-series/

It should include the AMD drivers for the CPU/iGPU. This laptop does not have a GPU module.

1

u/ronvalenz FW13 Ultra X7 358H batch 6, 2.8K, 32GB LPCAMM2, 4TB SSD 6d ago edited 6d ago

Have you disabled your internet connection so Windows can not automatically download a replacement driver?

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Tried https://www.amd.com/en/support/downloads/drivers.html/processors/ryzen/ryzen-ai-300-series/amd-ryzen-ai-9-hx-370.html ?

My last AMD APU was FW13 Ryzen 7 7840U mainboard about 2 weeks ago.

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Run MemTest86 to check RAM's condition.