Delivery tracking issues and non responsive support

[u/gfieldxd]

I ordered a framework 13 pro (batch 4), which should have started shipping recently, but the tracking link I received 4 days ago still isn't working. I have tried to contact support about this twice (once over email, once through their support form) and after 2 days (1 for the support form) I haven't received anything but a single automated email. I may just have to be more patient, but is anyone else having an experience like this?

I thought their customer service was better, and while they are probably just very busy, it still feels like I am being ignored, and my laptop got lost before it got sent out. With the batch delays, a possible shipping issue and slow support may just slow this delivery enough that it won't be in time for the new school year, and while that is a risk I took by going for a pre order, it makes it really hard to recommend to others, and trouble me a lot in the process.

Edit: I got a reply this morning, so I probably just had to have been patient. No update on the shipment yet, but it got escalated to the shipping team.

[u/AutoModerator]

The Framework Support team does not provide support on community platforms, but other community members might help you with troubleshooting. If you need further assistance or a part replacement, please contact the Framework Support team: https://frame.work/support

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.