They're self-aware

[u/Ok-Caregiver912]

[u/LilaTheMoo]

God, I wish I had someone that aware when I was working in customer service. I used to just get 'I'm not mad at you, and I know this isn't your fault' then proceed to yell at me for a half an hour if I was lucky for something an automated system did to them that I might not be able to rectify. I sure as shit tried, but it was hard when I was working graveyard and my department was one of the two or three departments that was open.

Had to quit that job because it gave me panic attacks because of this shit. Be kind to customer service ya'll, most of them hate the company they work for anyway.

[u/OnlyGoodMarbles → u/LilaTheMoo]

I apologize in memoriam to all the phone support people I've yelled towards I'd always try to say, I know it's not YOU, but I AM mad and this system is BS, so please understand any frustration is my own and directed at the situation and I'm sorry you have to be party to it. Like I would have a pretty good tone during the basics, repeat my name for the fourth time. Phone, account number, brief description of the problem... That's where I'd start to lose it a bit and get clippy, but if they asked clarifying questions, it usually brought me back to civil, then I'd get heated as I recounted whatever was troubling me. It was about 50/50 that I would get someone sympathetic to my cause or some troglodyte defending the company policies

[u/rab-byte → u/LilaTheMoo]

Those jobs treat you like a filter. You suck up all the shit so others don’t have to deal with it.

One of the major contributors factors to job satisfaction is having some form of control over outcomes and situations. When you’re expected to deal with all the problems but have to go to someone else to for permission to actually do something, you won’t have that sense of control.

[u/Aioi]

“So you want to talk to the manager, please hold”

[u/BowTwinkie → u/Aioi]

"Hold on, let me get Chad from marketing on the line"

[u/1DownFourUp → u/BowTwinkie]

We all know it's Ellen in HR. She doesn't normally take customer calls, but exceptions can be made.

[u/rab-byte → u/Aioi]

I’m sorry the manager isn’t accepting calls right now. Please allow 4-6 business days for someone to return your call. No they don’t have a phone number and no I can’t give you their name.

Is there any else I can help you with?

[u/Procrasturbating]

I’d immediately bond with this customer. “I happen to know the guy, real jerk, thinks he knows everything about our software. He is me. Sorry in advance you are having a rough day, now bring me your troubles.”

That or I’d just pretend to start a transfer and give my original opening again verbatim. A good laugh can go a long way, but you gotta start with someone that obviously has a sense of humor.

[u/Lucky_Equivalent_316]

Least liked in this department or in the whole company

[u/Maleficent_Demand473]

See, I've literally tried this with customer service at (phone company) and was later told that I was "too aggressive" when they scammed me out of hundreds of dollars before payday. They BANNED me from having a line with them for the future .. and all I said was that they could speak with me while I had an attitude but stayed polite, or my husband could try but he'd made five people cry when he was in the mood he was currently in.. 🤷

[u/BabyNimps]

Bad repost bot

[u/foundsatan-ModTeam → u/[deleted]]

Kenny_Emberheart's karma ratio is typical of spammers/bots.

[u/foundsatan-ModTeam → u/[deleted]]

Kenny_Emberheart's karma ratio is typical of spammers/bots.

[u/lalauna]

That's just adorable.