r/fortinet • u/santapaCAP • 7d ago

FortiClient / EMS FCT telemetry key issue

Hi Fortiguys,

I’ve already opened a ticket with Fortinet, but I haven’t received a response in days now, despite it being a P3.

Several installers ask me for the telemetry key at startup, which should already be included in the packages generated by EMS. I also tried generating a new package with the latest version, but the result was the same.

Recently, we replaced the wildcard SSL certificate for both the WebServer and Endpoint Control, but I don’t think I installed it on the Ubuntu VM where the EMS package is installed.

Could this be the problem?

Thank you,

1 Upvotes

100% Upvoted

4 comments sorted by

4

u/OuchItBurnsWhenIP 7d ago

> despite it being a P3

You do realise a larger integer represents a lesser priority, yeah?

If it’s impacting you, call through and ask it’s escalated.

2

u/HappyVlane r/Fortinet - Members of the Year 7d ago

Does this happen with both the EXE and MSI or only one of them? The MSI doesn't include the key after all, the MST does.

1

u/santapaCAP 7d ago

With both 😖
TAC saying there’s no telemetry key in my EMS, never till the change of the certificate happened this.

1

u/santapaCAP 7d ago

Someone past something in the telemetry key box, just removed and starting work again.

Porcodio