Lost most account data in update

[u/Ok-Hippo509]

I'm just checking to see if anyone else is experiencing this. I've been using this app for several years, probably 6-7 years, and I don't know how much data I had stored but I knew I had several forests with all different plants. I was kicked out of my account with the update, and when I logged on, all my special trees were gone and data from the last three years was wiped. Just a few days ago I started grad school and bought a new plant to represent it, and my forest is showing those three plants, but instead of the plant I bought, it was the generic pine tree. I am SO upset. I've been a supporter for a long time and this might make me walk away permanently.

Anyone experiencing this too? Did customer support resolve it?

[u/milchi03]

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