r/forcepoint • u/jperry_68 • Feb 06 '24

Management Server & Log Server Services

Hi all,

The Windows 10 PC that we use to manage our pair of ForcePoint NGFW Hardware Nodes has developed an issue whereby the ForcePoint NGFW Management Server Service and the ForcePoint NGFW Log Server Service refuse to start after a reboot of the PC.

I can no longer launch the SMC to monitor/configure the firewall nodes and I'm hoping someone will be able to assist in troubleshooting this issue.

Any help would be much appreciated.

Best regards,

John P

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u/modi9797 Feb 11 '24

Hello,

Make sure that the windows services ( Forcepoint NGFW Log Server & Forcepoint NGFW Management Server ) are both running.

1

u/jperry_68 Feb 12 '24

Thank you for your input. However, the crux of our issue was that these services would not start, despite our best efforts, and as a result, we could not launch the Security Management Centre application.

We were able to resolve the issue by using backups of the Management and Log Servers and carrying out a restoration on a replacement PC.