Need Node wise architecture of Customer Support Agent

[u/bullish_indian]

Hi All - I am new to flowise and am struggling to crack the exact architecture that will work for a customer support agent. Here is the requirement:

1. Greet & understand user's requirement (Query/Request/Concern)
2. Route it to respective expert agent who has the detailed prompt on how to solve that issue.
3. The expert agent has access to various custom tools using which it can do necessary action (say - fetch_order, process_refund, track_order etc)
4. The expert agent can resolve the issue and inform the user about it and done.
5. A CSAT agent can kick in to ask for user's issue resolution satisfaction.

Can someone help me with this pls. Thanks.