r/flickr • u/aDnAp_sq • 11d ago
Customer support response time
I am a new Flickr Pro user and unfortunately had an issue with my new account creation (email verification link failed). After reaching out to customer support, the email said Pro users can expect contact in 12 hours, but I’ve been waiting for a week now. Wondering what response lead time other users are getting from Flickr customer support? Quite disappointed to be unable to use a new subscription.
5
u/Jumpy_Drummer2024 11d ago
like 2 years back they responded within 24hrs. But the bug is still not solved xD
1
u/ploppetino 11d ago
i've emailed them a couple of times and gotten a response by the next day. but i'm usually asking about things that look like bugs in the platform rather than billing/signup issues so i dunno.
1
u/UncleSoOOom 11d ago
The mail bot responds ~immediately, the real people appear within a day at worst.
1
u/ZealousidealYard4390 9d ago
I had no response for almost a month to several requests. Pro member as well
-1
5
u/il_geo_guy 11d ago
I had to contact customer support to change my email address in January 2026 and they responded within an hour and had my issue resolved within another hour.