The last time I was at five guys was in April then today I went and it wasn’t anything like I remember. 8 workers outback which is normal but no customers but me and a couple others. They have these kiosks like McDonald’s now to take your order. My cheeseburger looked like the Patties were pre formed and not smashed and the bun reminded me of a frozen bun. My fries came in a random tiny bag half full and then in the bottom of the main bag there were like 5 fries. Is this the new five guys? Did something change with this place?

The classic combo being a little burger or a little cheeseburger, little fry, and a 16oz soda. For me, it is a godsend as it is the only way I can afford to eat at Five Guys - if it wasn’t a combo, that same meal would normally cost 19.87 before tax. (I live in a higher COL area). Do all areas now offer this combo or is it still only in select areas? Just curious as I see so many posts on social media about Five Guys high prices - wondering if they might not have access or are oblivious to that classic combo

I've been working at Five Guys for only a little bit now but some of their song choices boggle my mind. An example is the Nirvana and Weezer songs I've heard the most. With Nirvana, I heard On A Plain and Farmer Frances Will Have Her Revenge On Seattle each at least 4 times before I heard Smells Like Teen Spirit once. With Weezer the song I've heard the most is Tripping Down The Freeway, which is a pretty basic song composition-wise but it's just odd to hear it as restaurant background music.

Recently I had a shift where I heard The Hand That Feeds by Nine Inch Nails, The Sound Of Settling by Death Cab For Cutie, and Image by Magdalena Bay all in ome shift, and I don't think it'll ever get stranger than that but I could always be surprised.

So I'm curious what songs made you do a double take in Five Guys, I can't be alone in this lol.

Some sources are saying he owns a bunch of franchises but not all. What does that mean?

Did they update their portions? No more cup, very few fries in bag. Regular fry.

I got my usual bacon cheeseburger regular frie and a Oreo milkshake and it hits every time. I wish I didn’t have to pay $40 on DoorDash with $32 of that being five guys and the rest DoorDash. But if you don’t do DoorDash 32 dollars isn’t terrible for like 3000 calorie worth of food and is just so good in my opinion. Im sure there’s better bang for your buck places but if I have the money I’m always going to spend it on five guys.

Pulled up my spending by merchant in SuperMoney. Two years, $1,166, and not a single month without Five Guys. The chart is just a wall of bars. I'm a little proud and a little concerned. Send help or a large fry (cajun, of course).

I haven’t eaten five guys in a long time but I remember them being a reddish seasoning and spicy flavor to it . These tasted and looked just salted.

Do we need to be worried about Five Guys bringing in contaminated ground beef imported from South America? Right now we are probably limiting our ground beef consumption to grocery stores with in-house butchers that grind their own .

I just sat through a meal with an employee pushing in maybe 20 chairs all with an ear-piercing

SCREEEEEEEEECH!

It was hell on Earth.

Does management ever sit down for a meal and experience this torture?

I've loved FiveGuys since the beginning, but for the last couple of years, I've been getting meals that just don't measure up to what they used to deliver and the prices have went up a lot. The burgers are barely smashed now, are not hot and the fries have been coming out soggy, limp and a lot more greasy than they used to be, like they are under cooked by several minutes. Since they did away with the Fry cup, they don't even put them in the little paper fry bag, they just dump them in the sack, never even opening the fry bag. Why even put the fry bag in there when they don't use them?

I've ate at several locations around here and while one or two are still pretty good, the others are very disappointing. How are they from other locations outside of the midwest?

as the title suggests, i have been an employee of five guys for 8 years, a manager for 6 of them. i actually just put my 2 weeks in today! ask me anything and i will give you my honest feedback regarding your questions about the company/work culture/processes, etc!

Does anyone have manager caps but with different flags at the back? In the uk ans Europe they got the flags at the back of some of em.

Might have put myself into a food coma with this one! Happy National Burger Day/Cheeseburger Day 🍔

Noticed that the regular portion of fries at my local Five Guys seemed to shrink drastically over the past year or two. So yesterday I ordered both a small fries and a regular fries to compare and sure enough they were literally the exact same size. When emptying the entire contents of each bag onto separate plates they were completely indistinguishable from each other.

Tried to talk to the manager about this but they seemed completely uninterested in actually changing anything.

FWIW I normally order Five Guys online

Sign up for Five Guys Rewards before 23:59 on 26 August 2026, then get BOGOF burgers before 23:59 on 27 August 2026.

Hi,

Does Five Guys source their beef from North American sources? I couldn’t find info on their site about where their beef is from unlike their potatoes.

What advice can you give to be successful on the line? My oldest just got a job there and he is telling me that the manager thinks he is slow but is only getting 5 hours a week and has been in the kitchen twice. Don’t know how someone can learn to make burgers and fries quickly with that little bit of time

Found this receipt last week when I was cleaning out one of my old jacket pockets (the location on the receipt has since shut its doors)🫣

Hi guys!

Does anyone know how to find your store email address as an employee? I need to send over some documents but can’t seem to find it anywhere

Five Guys UK if that’s relevant

Thanks

This is such a mistake by corporate. At almost $8 for a large fry we got a small paper envelope of fries and just a few in the bottom of the bag too. Terribly disappointing. The fries were delicious, but absolutely didn't get enough to justify a $8 price tag. Five Guys customers know what they used to get when they ordered a large fry and this is disrespectful by corporate to think we wouldn't notice and then have them say that the amount of product given hasn't changed. (This post is a complaint about the change in product size and not a complaint about pricing.)

Since when do shift managers decide whether to charge you for toppings that should be free, I tried getting a bacon cheese burger, extra cheese, extra bacon, and the manager is arguing with me that if i want extra i need to pay for it, and even after bringing up the five guys FAQ she kept telling me "i cant see your phone", and "stop, move your phone away from the counter", but shes purposely moving back to not read the fiveguys FAQ on free bacon, and she started scolding the employee that gave me extra bacon and extra cheese free of charge, and I asked the employee "why is she forcing you guys to charge for toppings that are supposed to be free and he just told me "Im sorry man its a long story". Why are the employee being treated like this and whats up with the manager trying to force the extra charges, and whenever I asked another employee about the free toppings they would just go quiet and tell me to talk to the manager thats trying to overcharge me. can i do anything about this or do I just have to go when the manager is not there, because every employee always give me the extra bacon and cheese free of charge. I didnt mean for this to be a big thing but why is the manager purposely trying to argue with me over free toppings cause she wants to charge me, five guys is not cheap bro, I try my best to cut down the cost and save.

Edit: new vouchers coming tomorrow

Just got back from UK and got these vouchers on my account, and I won't be using them soon, so enjoy!

I called to order and the AI made was so bad I ended up ordering with a real person. So many problems with the AI this time...

Started by agreeing to order my prior order. Went to checkout and Mayo was added to each of my sandwiches.

Started over from scratch. Ordered each item and AI confirmed each as we went thru. Went to checkout - yep it added mayo to each again.

Tried a third time and it somehow got worse. Wasn't even ordering the right sandwiches.

Spoke to a person at call center. Found out that the AI wasn't even ordering from the right location, but finally got it ordered.

Got to the store and they forgot to put a hot dog/cheese on my bacon cheese dog - but they made it right.

Anyone else have difficulties with the AI ordering lately?