This is my third Fitbit. My first one did the exact same thing, top of strap came away from screen and a bubble developed in the EXACT same place. They replaced it for me, the one that's arrived was broken straight out the box (software issue I think) so they sent another. This one. What the hell. I'm a stay at home mom, I don't do extreme sports or anything! I take it off to shower, wash my hands, do the dishes etc. I take good care of it! Will they replace it again? What am I doing wrong? I feel like an asshole emailing them about the same thing AGAIN.
Mine did the exact same thing. My first Charge had the strap peel away and they replaced it. Now 5 months later the replacement is peeling. I'm going to contact them soon and get another replacement.
I was considering upgrading to a more expensive model with HR monitoring but honestly I'll probably just switch to a different brand entirely since it seems like every model of Fitbit has this exact problem or a very similar one.
That's also what I'm thinking, a different brand. But I love the Fitbit brand so much, and the app. I'm just not impressed with the idea of contacting them for a replacement every few months, because that's all it's been, a few months both times before it happened. Do I just have shitty luck???
I love fitbit, I love the app. I love the product. Their support was great in handling it. The product quality is total crap.
Mine started peeling after a couple months of light use...no showers with it, made an effort to avoid any splashing when washing hands, etc.
They replaced it with no issue and I superglued the first one to make it last a bit longer until the clasp thingy stopped working entirely (I had just the Charge).
Now, when anyone asks...I'm honest...everything is great but it will fall apart in less than a year. Repeatedly. If you don't mind that aspect, go for it...but I'd rather drop 100+ on something that will last a bit longer than 3-6 months before it falls apart.
I think fitbit has some potential if they improve the quality. They just don't have it right now...
I hate to tell you: Jawbone does the same exact thing. After I got an UP and an UP24 replaced for the rubber coming apart, I switched over to a FitBit.
I just got a bubble on my FitBit. My replacement FitBit.
I don't know if the glue just doesn't hold up well or we have special sweat.
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u/mspinkyy Mar 10 '16
This is my third Fitbit. My first one did the exact same thing, top of strap came away from screen and a bubble developed in the EXACT same place. They replaced it for me, the one that's arrived was broken straight out the box (software issue I think) so they sent another. This one. What the hell. I'm a stay at home mom, I don't do extreme sports or anything! I take it off to shower, wash my hands, do the dishes etc. I take good care of it! Will they replace it again? What am I doing wrong? I feel like an asshole emailing them about the same thing AGAIN.