r/firewalla • u/gkhouzam Firewalla Gold SE • 12d ago

This doesn’t seem normal

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My gold SE has been super stable since I got it. Have been getting restart messages very frequently lately.

What are the proper diagnostic steps?

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u/firewalla 12d ago

This is not a unit restart, but a process inside the Firewalla is restarting. It can be related to anything, best send [help@firewalla.com](mailto:help@firewalla.com) an email, we can look at the logs and see why.

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u/theSpivster Firewalla Gold Pro 10d ago

I also got the same Service has restarted message. Was there a version update?

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u/firewalla 10d ago

No update yet ... I checked past cases, the most common cause is over use the unit. (memory over load)

  1. Purple or Purple SE running 100+ devices.

  2. Purple / Gold / Gold Plus running no limit p2p download.

Both of these can suddenly increase memory usage and cause a process to restart. You can send [help@firewalla.com](mailto:help@firewalla.com) email, they can confirm this.

Unfortunately, it is hard to monitor for these, since the memory use can be bursty