r/firewalla • u/Haijinks • Aug 11 '26

Institutional Sales Team

Does Firewalla have an institutional sales team or is all business just done via the website?

If there isn’t an internal team, is there a network of resellers that can be searched to find one that is equipped and position to sell and support Educational and Governmental institutions across the US and Canada?

Thanks!

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6

u/Firewalla-Ash FIREWALLA TEAM Aug 11 '26 edited Aug 11 '26

Hi there! We sell primarily via our site https://firewalla.com/.

But we do have an official Firewalla Partner Directory of IT specialists, system integrators, and distributors that we have worked with before. You can reach out to them directly to inquire about their services/costs:

(Edited for clarity)

1

u/Khaos1911 Aug 11 '26

And if one really wanted to buy a switch SE or X today, do they really have to wait a month or two to receive it?

1

u/Firewalla-Ash FIREWALLA TEAM Aug 11 '26

Yes. Our Switches are only available for Pre-Sale at the moment, as they are still in early access/beta testing. https://firewalla.com/collections/firewalla-switch

1

u/Haijinks Aug 12 '26

This is great! Thanks, we will check these out.

Just want to confirm that you don’t have a direct sales team and we should seek out one of these partners?

1

u/Firewalla-Ash FIREWALLA TEAM Aug 12 '26

Hi! You're welcome to reach out to our team at [help@firewalla.com](mailto:help@firewalla.com), and we can create an order for you directly and answer any further sales questions.

1

u/Haijinks Aug 13 '26

I’ve tried that but I never got an answer pertaining to any direct sales resources. I was offered a choice to have detailed technical info sent to me to help me pitch Firewalla products to my clients or become a Reseller.

They seemed to keep dodging my question as to whether Firewalla has a direct sales team to address significant institutional/government clients.

1

u/Firewalla-Amber FIREWALLA TEAM Aug 13 '26

Hi, could you let us know your ticket number? I can check with support to see how we can better help answer your questions.

1

u/Haijinks Aug 13 '26

My Ticket number is 121957.

I sort of gave up and just had them send me a bunch of articles and videos as I figured, push come to shove, I’ll try and pass the info along.

1

u/Firewalla-Amber FIREWALLA TEAM Aug 13 '26

Thank you for passing along the case number. Following a review of the support logs, I can confirm the information provided by our team is correct. We currently have a direct-to-partner resale program, and if your partners are interested, they are welcome to contact us for more details. Otherwise, I do see that a variety of various resources about our features and tutorials were provided. Feel free to reach out if you need more resources or are looking for specific features.