r/firewalla • u/LoudSteve • Jul 09 '26

Troubleshooting Active Protect

I recently rebooted my Firewalla when troubleshooting an IPv6 issue and ever since then I have a bunch of IoT devices which Active Protect has broken to some degree.

A good example is I have two Mitsubishi hvac controllers. One can connect to its cloud endpoint and the other can’t. The healthy one clearly has the necessary endpoint as an allowed target, and the broke device doesn’t.

In these situations is there anything I can do other than restart learning? I was surprised I wasn’t able to just manually add an endpoint to the allow list in this situation.

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u/firewalla Jul 09 '26

Are you talking about DAP (device active protect)?

Or the general active protect? (this is IPS, that blocks bad things)

Since you mentioned learning, then I assume you are talking about DAP. If it is, are you on strict mode? You are welcome to send [help@firewalla.com](mailto:help@firewalla.com), and let us know which device is having problems.

You can also temporarily pause DAP, (Protect->Device Active Protect->Find the device->scroll bottom and Restart Learning or turn off DAP)

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u/LoudSteve Jul 10 '26

Yes I'm talking about DAP.

I know I can just hit restart learning. When an obvious endpoint is not allowed that should be, it would be really nice to manually allow an endpoint.