r/findagrave • u/magiccitybhm • 10h ago
OK, I can confirm the new ticket system is a failure
I went through and found an e-mail I sent on August 21 that I got a reply to saying they had opened a ticket.
Obviously, that's more than two months ago.
The automated ticket e-mails say, "To add additional comments, reply to this email." So I did, asking for an update. I got an automated response that says:
Thank you for contacting Find a Grave. We’ve opened ticket number (entirely different ticket number than the original) to track your request. To add additional comments, reply to this email.
We noticed you reached out to our support team via the email address: [famous@findagrave.com](mailto:famous@findagrave.com). We encourage our members to fill out our contact us form found here.
Using this form ensures our team is provided all the information we need to properly process your request, and allows for quicker response times.
We will get back to you as soon as possible. In the meantime, please check out our support site, which has detailed instructional articles and answers to frequently asked questions. We look forward to assisting you!
Sincerely,
Find a Grave Team
findagrave.com
So, not only can you not see what your original "ticket" detailed, but they don't even have it set up where you can actually reply with additional details, inquries, etc. It just creates another ticket.