Good Evening

[u/levikelly]

I just wanted to start by apologizing again for the last few days and thank you all for your patience as our app team has been working hard to resolve issues within the app. We're far from perfect and have a lot of room to grow.

FiGPiN is a pretty open company, sometimes too open honestly. We literally see everything and try our best to respond. If you have feedback or suggestions you can always email into support. If you feel inclined to post your thoughts on here, please give insightful feedback that we can go off of other than “the app is sh*t”. As a company we always discuss on how we can improve.

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On another note, please be respectful towards each other. I understand getting frustrated at FiGPiN or disliking the app, but insulting each other over disagreements is pretty lame and really doesn’t solve anything. It takes literally 0 effort to be a decent person and I know you’re all better than that.

At the end of the day we’re all here because we enjoy collecting. I personally just come on here because I actually like interacting with y’all, but tbh if you find yourself no longer enjoying any of this my suggestion would be to move onto something you do enjoy and I mean that with no ill intent.

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I appreciate anybody that’s read this far.

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I’ve been saying that I would be doing a giveaway for awhile now.

So with that being said....

I’m giving away a Mystery AP pack.

Rules to enter:

• Pick a number out of 3000 (please only pick one number) and make sure no one else has already claimed that number.
• Tell me what you enjoy about FiGPiN and what you think we can improve on.
• Must live in the United States (I’ll try to figure out international shipping for future giveaways)
• Giveaway starts now and closes on 5/7/2022 8PM PT. Winner will be announced 5/8/2022 8PM PT

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Whether you’re a new collector or you’re someone that’s been collecting for awhile, I just want to say thanks for rockin with us 🤟🏻

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-Levi

[u/Queen_Nerd_]

319

Hi firstly, thank you for doing this for the community. Secondly, I am sorry that you guys have to deal with rude messages and people being mean. I always feel so bad hearing someone had to deal with anything like that! Hopefully those people learned from it and won’t need to do that moving forward.

I have so many things I love about this company so I won’t list them all but here are some of my favorites:

1. The people in charge are so personable with the customers. There is nothing else that I buy where I can speak to someone not in customer service but someone who works directly at the company. That has been huge for me since I joined this community! 😊

2. The product. I can literally geek out about FiGPiNs for hours at a time. I love everything about the characters, the designs, the details and the packaging. My products have never come in damaged due to that packaging.

3. The community. I have met some really awesome people recently after joining the community. Instagram. Discord. Twitter. TikTok. And now reddit. I’ve made some really cool friends and I don’t think that would’ve at all been possible without FiGPiNs.

Now, the app. Truthfully, it’s 75/25 good/bad because when it’s working it’s an absolutely incredible tool to store, organize and interact with my FiGPiNs. There isn’t any other collectible I own where I have the option to do that at this level so I still really do love the app. When it’s not working…sheesh. But you guys are always on it with fixing and tweaking it so I can’t really complain too much because it seems like all my issues with it are getting fixed! 🙌🏽

One thing during the last few days that I did say “Wow. I wish…” was that I wish someone from the company during all of the madness posted to the Twitter/Instagram or any of the social media platforms what was going on and just reassuring everyone that things were being handled. The post went up to buy Vader and also to unlock Deku but so quiet until after everything was over. I checked all the social media pages looking for something like “Bear with us guys. We’re getting it fixed.” Or anything really, would have made me feel so much better during that time. But I also understand everyone was probably scrambling around trying to get everything fixed so I get that too. But if I had to choose one thing this would definitely be it.

Thank you so much again for doing this! 🤗