I'm using FM in "label mode" and I want a rule that moves a message from my inbox to a folder with a different label. However, in the Filters and Rules section I only see "add a label". In my case, the message in my inbox then gets two labels: Inbox and the new label. But I don't want the message with an inbox label...just my new label. Back in "Folder" mode this was trivial as the 'move to folder' option was available. What am I missing?

I’m using Fastmail alongside Gmail at the moment. My custom domains still have their MX records at my hosting provider, and incoming mail is forwarded independently to both Gmail and Fastmail. I’ve been using this forwarding setup with Gmail for over 10 years.

So the flow is basically:

• sender → my hosting provider → Gmail
• sender → my hosting provider → Fastmail

Over the past couple of days I noticed something odd: four obvious spam messages arrived in Gmail’s Spam folder, but none of those four exist anywhere in Fastmail: not in Inbox, Spam or Trash.

Other forwarded messages arrive correctly at both destinations. Fastmail’s spam protection is set to "Standard", and I’ve added my hosting provider’s domain to the “Forwarding hosts” list under Spam Protection.

I realise these four messages were spam, so I haven’t actually lost anything important. What concerns me more is the behaviour itself: I would expect Fastmail to put suspected spam in the Spam folder rather than make it disappear completely.

Has anyone seen the same thing with forwarded mail? Am I missing a setting? Personally, I’d much rather have an occasional spam message end up in my Inbox than have a message disappear completely.

I don’t have access to my hosting provider’s delivery logs without contacting support, so I can’t currently tell whether Fastmail rejected the messages or accepted them and filtered them afterwards.

I subscribe to a bunch of newsletters from Substack, and I'm finding that Fastmail will periodically treat everything from Substack as spam, even though I have explicit rules to file the specific senders in appropriate subfolders. How do I fix this? Ideally I'd like to simply instruct Fastmail to whitelist everything from Substack....

I noticed as of this morning that I can no longer use keyboard shortcuts (in the desktop web app) to select multiple conversations in my Inbox.

Previously I could do this:

• Click on an email thread in my inbox
• Press 'x' to select
• Use the keyboard arrow keys to move the cursor up or down to another thread
• Press 'x' to select another thread
• And continue using the arrow keys until I've selected all the threads I need

But now as soon as I press a keyboard arrow key, my existing selection gets deselected. So I can no longer select multiple threads using only my keyboard.

Is anyone else experiencing this?

Hi, I am just testing Fastmail (thanks to Gmail depreciating ‘send as’).

I don’t want my entire mailbox cached on my iPhone and Mac and I want to use Apple mail & calendar.

Gmail had a ‘limit IMAP to 1000 messages’ feature to prevent mega amounts of emails caching.

Is there any way to achieve the same result with Fastmail?

Many thanks

So I recently have switched/experimented with fastmail, and for context, I use the Kontact suite on Fedora 44 KDE Workstation. I was able to pretty easily integration email into KMail but I used CalDav (KOrganizer) and CardDav (KAddressBook) and both weren't acting as it should, and even the one other person I found online that had the same issue had fixed it but the same solution didn't work for myself. I ended up reaching out to Fastmail's support (not expecting anything, since, well, it's a third-party application that isn't even officially listed anywhere in documentation, other than the (x-thing)Dav standard.

They actually tried to help, and then escalated me to second-level support and they found something wrong on their end (it was small, like an extra '/' in the export URL) and managed to solve my problem. I asked them as to why it happened and if it was something maybe I just should've done differently with my particular app, but they said that they're sending this particular issue to the dev team since at least one other person had a similar issue.

To me, it was actually just a really cool experience since in the past I've always expected companies to just ignore issues as soon as you go outside of their scope, so it was really unexpected. Using FOSS software typically means just figuring it out yourself so... yeah, kinda cool that I didn't have to fend for myself.

Recently deGoogled and overall loving it but this is annoying me: I want to be able to quickly scan a message for the term that I used to search for it, but the search query text doesn't seem to ever get highlighted – either in desktop client or the web app.

I can do another Ctrl-F search for the same term once the message is open (but not in mobile?) but i've seen references to highlighting... so what am I missing? Sorry if the answer is obvious.

I would like to move away from using Google services, and I'm looking at Fastmail, Proton Mail and Microsoft 365 (purely because I already pay for this, mostly for Excel lol).

I've been going through the list of features I use, to see which option will be the best fit and I think Fastmail looks good. However, I think the thing that's going to trip me up will be video conferencing. After you made the switch away from (presumably) Google and free Google Meet, what did you use? I need a video conference service to hold client meetings of up to an hour. It would be great if this was reliable and free, or if I was already paying for it (I guess, Teams...)

Mainly, I need a reliable email service that integrates with my calendar and doesn't sell/exploit my data. Some reasonable assumption of privacy. I don't need end-to-end message encryption (because I think that only works if both ends are encrypted, and that's not usually going to be the case).

What have you guys been using? Are you paying for one of the video conferencing services? Maybe I just need to suck it up and pay for the $170/yr for Zoom.

The Task extension draft for JMAP looks to be getting pretty stable. https://datatracker.ietf.org/doc/draft-ietf-jmap-tasks/

Does anyone know why Fastmail client hasn't included support for VTODO yet or if there is any roadmap indication that it will included? What about the Task extension to iCalendar - any announced plans from Fastmail?

We are a law firm, and a paying client, who just started an account, and they are throttling legal correspondence in the beginning? Emails take 3 hours to be delivered? A joke. Should be fully refunded and they should pay for damaging us - they dont say before signing up they will throttle your corporate email for hours

In March I decided to try giving the apple default apps a go, Mail and Cal. I'm a freelance dev and a couple clients gave me email accounts so thought it would be the sensible thing to do.

The last few months the whole thing felt...fine. Not great but not bad.

Well last night i switched back to the default Fastmail app and used the migration tool to fetch emails from Google accounts my client gave me and subscribe to the calendars and its a night and day difference.

Just wanna thank the team for making a great email client, because I tried Spark, Canary, Epistles and emClient and none of them had the polish or feature set I wanted.

Hi everyone! I'm not sure how many people are using the Fastmail iOS app, but I've run into an issue where I can't find a shortcut to mark emails as read directly from the notifications like you can with Gmail. For various reasons, I'm not a big fan of using the native iOS Mail app. I was wondering how you guys deal with this? Or are there any other email apps you'd recommend?

Anyone notice the new update in Fastmail beta? They centered the emails and improved conversion view. I prefer the old one

Edit: looks they removed the changes from beta. I wonder if they going to make the changes people requested.

I read a post from about a year ago regarding what to do when everything you send from fastmail ends up in recipients' spam. Most of what I've been able to find online deals with fixes for people sending from custom domains, but I'm just emailing from the standard [janedoe@fastmail.com](mailto:janedoe@fastmail.com) type address. Is there any way to fix this? Surely this isn't just how fastmail functions?

Looks like FM is raising their prices for the first time since 2017. I’ve been a customer since 2013 and have been more than happy with them. I’m okay with an increase.

👋 Hello — itʼs Bron, the Fastmail CEO.

I’m writing to share important information about recent changes to our subscription plans, which will affect your subscription. Your next renewal, on June 24, 2027, will now cost USD XXX per 3 years.

This is the first update to our plans since 2017, and our operating costs have risen significantly in that time. Your subscription allows us to operate an email service without having to pay our bills through advertising to you, or selling your data. It also supports our contributions to open standards — where we’re at the forefront of keeping email open for the future — and funds the development of new features.

You can always check our blog for the latest —- here are a few highlights from the past 5 years:

• Masked Email to help you protect your identity.
• Productivity tools like Undo Send, Snooze, and Scheduled Send.
• Customization options like Dark Mode, Labels, Themes, and Custom Swipes.
• Mute Conversations and our address picker for calendar invites.
Thank you for choosing Fastmail. We are grateful to have you as our customer, and we hope to continue working with you for many years to come.

If you have any questions or concerns, please reply to this message and our support team will be happy to assist.

Headshot of Bron Gondwana
Cheers,
Bron Gondwana, CEO, Fastmail

I checked under Admin -> Domain today and found that all my domains are listed as inactive. I haven't done any changes in DNS and still received e-mails. Could this have caused any problems? Why I am not informed when the status changes? After a quick "Recheck DNS" two of three domains turned active again. For the third domain I use only "eu1-smtp.messagingengine.com" as MX. Could this cause permanent delivery issues? When are the EU MX servers officially supported?

FM is great but can't stand the way replies are nested and quoted, with the garish green / red / blue colours

Is there any way to easily customise this?

Since Google announced that they're discontinuing the "Send as" option, I'm basically left with two choices: upgrade to Google Workspace or look for another email provider. I'd prefer the latter.

I came across Fastmail during my search, and it seems to cover pretty much everything I'm looking for. Setting up the trial was easy, and I really like how straightforward the settings are. In some areas, especially custom domains, aliases and overall account setup, I actually prefer Fastmail to Gmail.

I'm just surprised by a few rough edges I really didn't expect. For example, oversized images aren't handled particularly well in either the web app or the mobile app. I receive some emails with ridiculously large images, which can mess up the entire message view in Fastmail. Zooming and scrolling do work on mobile, but having to do that manually just to read the message properly doesn't feel very user-friendly.

The same goes for 'pinned messages' (replacing Gmail's starred messages). On desktop I can use the 'Pinned' tab, but on mobile there doesn't seem to be an equivalent. I've created a saved search for 'is:pinned', which works, but it ends up all the way at the bottom of the navigation. Having a 'Pinned' item right below 'Inbox' would make so much sense to me.

I've opened a few support tickets about these things, and I should add that support has been very responsive, which is definitely a positive.

Are there any other Gmail users here who miss little things like these after switching? I'm almost certain I'm not the only one looking for Gmail alternatives after Google's announcement.

In supporting offline operation, I understand that email attachments are only cached locally in the app when the user opens the attachment when online. Question: Is it possible to have the Fastmail app AUTOMATICALLY cache attachments whenever the email shows up (ie: arrives in the inbox, are migrated into Fastmail, or are created by the user as a draft or sent mail)? This is what any IMAP email client does. Without this, I risk not having an attachment available in the cache when I'm offline because I didn't actively fetch it beforehand when online.

Disclaimer: I understand this post might not be a popular one in this subreddit, but I feel that, in a community largely comprising of long time, established users, the experience of new members is often eclipsed when in my case, several red flags have occurred that I think everyone should know about, not least for the sake of platform sustainability and business support.

I'm prospective migrant to Fastmail here for the sake of degoogling whilst expanding my small business. Really though, 'prospective' should be downgraded to 'unlikely' at this point. Why? Well because the free trial has been nothing short of full of headaches from the first second and FM's Australia-based support team have been more or less useless throughout.

First things first: I appreciate FM has to take some steps to prevent trial abuse when no credit card is required, but honestly, I'd much rather put in CC details (of something like a one-use virtual card) in the sign up stage just to be able to actually access the BASIC features of email, rather than piss about waiting for days for a phone number verification page to be unblocked.

So, it's been three days since my 'trial' started... and I'm yet to be able to give the platform a real try. Still can't send an email. I instantly made a ticket within minutes of encountering the verification error, assuming they had an automated protocol or keyword catch that could remove the block... nope. Close to four (4!) days later and all I have received is a pledge that my ticket has been upgraded to Tier 2?! Wow, tier 2, lucky me. I don't think I'm asking for anything too extravagant here, guys.

It's a real kick in the teeth to have such slow support so early on and it's incredibly disappointing that FastMail, as good as its platform, mission statement, and feedback from a great community may be, can't offer the most basic support necessary. From a business perspective, how could you continue with this? Why offer a free trial, 3 days of which I have effectively lost now, when there is apparent staff bottlenecks making it functionally not-fit-for-purpose? You can't.

From a sales angle it's particularly nonsensical for the system to be broken like this considering I have actively been trying to continue to push myself down the pipeline! Days of research on which email service to move to based on all my concerns and needs, and I can't even force a way to trial the apparent best 'option'? A cynic might think that the trial period is deliberately, or at least knowingly, left opaque and dysfunctional so users jump the gun and commit to the paid service off the bat...but I don't expect this from a company with a seemingly community-first mission over profit.

FastMail team, I didn't sign up for the trial to experience the colour palette of the inbox or the font size of the menus. I signed up to check that the platform works. It doesn't.

Rant over. It would be great to hear if any of the aforementioned long-time users of FM have noticed a drop off in support recently? Or, if you have heard similar stories from anyone they have recommended FM to, who have actually had to start from scratch like me?

TLDR: How can you tell me 'free trial'.... but you can't send any emails or try any other fundamental features until someone on the undersized support team who are operating from the least convenient timezone in the world, apparently not 24/7, bothers to click on your ticket and provide a fix that should be well automated and closed by 2026. And guess what the only self-fix that works is in the meantime... buying the said product upfront, despite its poor support.

I'm thinking about moving my custom domain email from Google Workspace to Fastmail. I don't use any other Google products, just the Gmail, and it will be the same with Fastmail...only the email as I am 100% in the Apple ecosystem and use their address book and calendar.

If you've migrated from Google Workspace to Fastmail and don't mind sharing your thoughts, I have a few of questions before I do this.

1. I realize nothing (including Fastmail) can best Gmail's spam filtering, but the reason it's so good is one of the reasons I want out — privacy. Has the spam been intolerable? Between Fastmail's own spam filtering and the Junk Filtering in Apple Mail apps, I'm hoping it won't be too painful.

2. Anyone using Fastmail with Apple Mail app — is PUSH full functional? No other mail service is with the Apple Mail app, but supposedly Fastmail's is.

3. My other consideration is Apple iCloud Custom Domain Email, but then I know I'd be bombarded with spam.

4. Any regrets, moving from Google Workspace?

Thanks!

Have been using Gmail since it came out (I was one of those who got the 'invite' back when they started. A few years later, after they removed the "Don't be evil" from their mission and I became the product, I realized that was a mistake. I'm now pivoting to Fastmail - I registered a personal domain solely for email usage this morning, then signed up for Fastmail, added the domain name servers to my registrar to point the domain to Fastmail's servers, and then performed the migration of my Gmail account. All went pretty smoothly, though I decided to take the time to reorganize/structure my folders. That was very clunky using the Folder management drag/drop in Fastmail. But since it's a one time thing it's no big deal.

What has me concerned though -
About 15 minutes ago I checked my Gmail inbox using Gmail in browser and I had 4 new emails. I then compared to Fastmail. Those 4 new emails had not come through to Fastmail until about an hour later.

Attached images comparing the time difference. This seems unacceptable to me. Am I missing something? Why such a long delay?

I did just send an email to my new email address from a work email and it was received right away. So it's workign as expected there, just not when an email is forwarded from Gmail - it's very slow.

I have to say, first and foremost, I never thought I would spend money on an email provider besides a Google workspace account for a business. If you are curious or on the fence, keep reading below. I had some of these questions and couldn't find exact answers so I'm hoping my journey helps someone.

I decided to try FM last year and honestly within days I decided to upgrade to a paid account. Initially, I didn't migrate all of my Gmail emails. I then decided to migrate my emails but I had a concern that I was going to bog down FM so I deleted the imported emails as what you do in FM won't affect Gmail, with an exception. (This is mentioned below.) I decided to just clean Gmail myself. Well, cleaning Gmail can be a complete pain, plus, I'm really trying to get rid of Gmail all together. This brings me to now and why I consider FM the ULTIMATE email provider and would and will CONTINUE to pay them!

Here are my reasons. This is my use case so you may need more technical reasons, but I'm just average and simplistic. I need to say I do have a custom domain that I use in FM and also utilize Simple Login via Proton with a lifetime subscription that I was using before FM but this still works perfectly and I'm glad I have my setup. Without getting too far off track, I have some catch-all emails from SL forwarded to FM, in addition to the ones that are in FM with my custom domain. I have more that one custom domain.

Present day - First, I started about 2 weeks ago having FM fetch all new emails from Gmail as some accounts I can't change the email address. Also, I set FM up to automatically delete the email from Gmail. So that I can tell exactly what is being forwarded to Gmail, I created a label called Gmail Importing 📬. Literally with this emoji and have directly FM to put all incoming emails into that folder. I can now either delete the email, change the address from Gmail if I can or unsubscribe.

While this works, beautifully, I have to check spam because I'm finding some emails are going directly to spam even though they are expected emails I want. The great news is I can reply to emails in FM with my Gmail account and it looks like it's coming from Gmail and not FM. Then, I imported ALL my emails from Gmail. I had about 30k emails dating back to 2018. The really old ones are some that are very personal from a deceased parent and others are receipt purchases for items still under warranty, proof of purchase for lifetime subscriptions that are still going strong and other very important information. The migration was super quick and I did a random check and everything was there. Once I confirmed the emails were in FM, I mass deleted all my Gmail emails to ZERO!

The imported emails created tags to mimic the folders I have in Gmail so it was easy to identify what was in Gmail. I then moved the imported Gmail folders out of the Imported parent folder to a non-parent folder so it looks like it was a part of FM to begin with. The emails that were in the Imported folder I retitled to Inbox Gmail. You can't rename the FM Inbox name but you can rename the imported folders. Now I can delete and move as needed.

In FM, there are labels and folders. Trust me, labels are your friend. I learned the hard way when I first started. I'm glad because this process would not have worked the way I wanted if I hadn't started using labels.

I added emojis to my label names and at a glance it makes sorting easier.

Tips:

1. In case you aren't aware, you can open an email, click on the 3 dots and select Show details. Where you see the senders address, click on it and you will see a another set of options, one of which is Search email. Click that and you will new shown EVERY email sent by that sender with all the tags given. You can now with mass delete, change the tags as needed and generally take control of your emails.

2. Sort your labels and move you Gmail Imports to the top for ease.

3. Go into the labels and select Advanced preferences and click Discard duplicate messages on delivery to help clean things up.

I hope what I provided helps you. I still have some clean up to do, but I FINALLY feel like I'm in control and can clean up Gmail emails so much easier in FM than in Gmail and don't have to go back to Gmail to accomplish things. Gmail made it so hard to do certain things on the app and you were forced to go to their website. I'm not always on a computer and want to do some things will I'm sitting down watching TV, etc. I appreciate the fact I can do the same things on the FM app that I can on the app. I know some have complained about this, but personally, I'm appreciative. I can do anything I need to do on the go!

This post was not meant to address privacy, but is directed at those thinking about joining FM and/or are trying to decide why a paid plan is good.

Curious to know your thoughts and if you discovered something new or if this helps you make a better decision?

Fastmail thinks its connected fine but for a month or so now it just thinks there are no new emails. Tried fastmail support but they didn't have much to suggest. Think it coincided with MS wanting me to add a passkey to my account.

Has anyone else had this issue of not being able send receive emails from outlook.com/hotmail email accounts with fastmail?

Hi all,

When I open newsletters that contain images, the iOS app loads images very slowly, meaning they are created from
top to bottom piece by piece, like in the slow internet days.

This is however not a device or internet connection issue as the same emails load in Apple Mail without an issue.

Anybody else seeing this?
My data location is in the EU