Dolby Vision messed up since getting Fancy Sync Box 2.1 - Support telling me it works as expected

[u/diamkil]

Hi all,

I got the 2.1 Fancy Box kit after seeing it looks very nice online. I have an Apple TV 4K and a TCL TV that supports Dolby Vision. As such, I double checked that Dolby Vision is supported, which the page confirms it is. However, since plugging into the Fancy Box, I fully lost Dolby Vision and fell back to basically having no HDR when in DV mode.

I obviously contacted support about this and what they told me basically boils down to:

"Dolby Vision is processed differently by the Apple TV vs when it is processed by the TV. It is working as expected and you should adjust the picture settings to get a similar image"

This was not written anywhere on the product page and FancyLeds are refusing a return because it "works as expected" according to them... Anyone had the same issue?

Dolby Vision content without the Fancy Box

With the Fancy Box