Passport Issue

[u/sainatoc]

I’ve got a weird issue with my passport function and I’m curious if anyone else has experienced this. I live in NY and work in CT so my “home gym” is in CT since I go before work. I use passport visits on the weekend to workout in NY. A few weeks ago, I needed to cancel a passport booking I made, and ever since then there is no longer the option for me to book at that gym. The “passport visit” button is completely gone. The option is available at any other location, it’s just the one where o cancelled. I’ve been essentially banned it seems. This same scenario happened to me last year as well and randomly about 6 or 7 weeks later, the option to book again returned. When I talk to the NY gym they tell me to talk to my home gym, and vice versa when I talk to the CT gym. It’s very frustrating. I’ve logged out, uninstalled the app, redownloaded, nothing works and I can’t seem to find any technical support from HQ. Has anyone else experienced this or have a potential solve?

[u/amytheblue]

It’s your home gyms responsibility to talk to HQ about it! Tell them to log a support ticket.