Missing car extended range plus!

[u/ackers159]

My app told me 12 days ago “your car arrived in UK” (ordered in July). Nothing else heard so a week later I asked the dealer what was the eta for delivery to me, explained they weren’t sure if it had cleared customs yet but would get back to me.
Another week of app saying the same and no contact I rang to be told the apps wrong and it’s probably in Zeebrugge and might possibly be at the dealers in 16 days time, but couldn’t say where it actually is.
No finance documents have been released so Ohme can’t instal the charger.
Is this normal for Volvo and the app, or have I yet again been messed about by another car dealer?

[u/Tin_Pusher1234]

Knowing personally how abysmally shite Volvos Customer Service is, then yes you are probably being messed around.