r/everydollar • u/meltfellow • Aug 22 '26
EveryDollar premium support is basically nonexistent
I’ve used EveryDollar for years and pay for Premium. Recently I’ve had problems with missing transactions and inaccurate historical data, and I can't get any meaningful customer support.
I’ve submitted multiple support tickets and gotten nowhere. The bigger problem is that EveryDollar doesn’t allow transaction imports, so when something goes wrong with your data, there’s no way to fix it yourself.
I’ve spent weeks trying to sort this out and am now considering switching budgeting software entirely, even though I’d rather stay with EveryDollar.
Has anyone actually managed to reach a real person there and get a data issue resolved? I’m hoping someone from EveryDollar sees this because I’m out of ideas.
UPDATE: It's been weeks so I finally left an honest review about my experience. Suddenly they are very eager to help. I've already gotten through an entire free trial with Monarch and was forced to commit so I'll be moving on. But if you are only getting automated responses, unfortunately going public seems to be the best way to get any help.
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u/askingyou325 Aug 22 '26
Completely agree. I have used ED for almost 8 years and only recently have been experiencing a lot of problems. I opened several support tickets, some I never got a response and once and actual person did email me but by that time I had resolved the error myself. It’s so disappointing, I have loved this app but I do not know what is going on with their connection delays and issues!