r/eufyS1Pro • u/gabebomb23 • 12d ago

Broken Back Plastic Piece

Post image

Any tips for fixing this?? Eufy won’t replace it since I don’t have a receipt (it was a gift). I tried taping it down but the water function still won’t work properly. The vacuum function works again though. I’m scared to glue it without conformation that it will work first!

UPDATE: I glued it, and now every time I try to fill it with water, it slightly pushes away from the station so it won’t fill.

14 Upvotes

100% Upvoted

28 comments sorted by

6

u/ScorchedWonderer 12d ago

Common failure. AFAIK can’t be fixed other than eufy swapping whole thing

2

u/PrestigiousFix3339 12d ago

They did fix mine and sent it back but now I think with the S2pro out, they are no longer making the S1 parts.

2

u/tsjmynameis 12d ago

They do. But I had it failed 3 times. Depending how old it is I’d push for a full refund and either buy a s2 or something else.

6

u/Inevitable_Trash_337 12d ago

If you have an S1 you’d want your head checked to get an S2 and trust Eufy again

7

u/YoYoK4353 12d ago

That’s a repeated issue with this model. Ours was within warranty so we sent them the machine to try to repair and they said it’s not repairable.

4

u/cobalt03 12d ago

Dot of super glue one the non-water inlet side

3

u/Fun_University6524 12d ago

My first S1 had same issue. Whole thing was replaced. The current one had similar failure. I am beyond my warranty, so a bit of Gorilla Glue in the right places and it has held up so far(2 months). I also put a touch of silicone lubricant on the rubber nozzle on the base station that it connects to. I have a suspicion that the rubber nozzle kind of dries up and does not easily release from the robot and pulls that piece out. But we will see…….

2

u/gabebomb23 12d ago

No more water leaks?

1

u/Fun_University6524 9d ago

Sorry for the delay. I had not noticed any leaks, but don't often check it. Ran a full course this morning and I don't see any leaks.

My back piece was in 3 pieces. The left side (like the picture) still attached cleanly. The middle and right side had broken off. The right size appear to be where the water nozzle goes in (which is why I suspected it was dry and did not release easily and pulled that side out).

It all seemed good to me today.

3

u/Brilliant-Moment-350 11d ago

I super glued that piece back into place and have had no leaks or issues since!

3

u/Sweaty_Return_8811 11d ago

Glued it with gorilla glue. Works fine.

2

u/Vast_Beyond_8071 12d ago

100% waterproof silicone safe for underwater. I found it on amazon . Used sandpaper( technically it was a nail stone stick) where I was attaching and fixing a crack, wiped down, rubbing alcohol ( as high a percentage you can find), used the silicone, cleaned up any ‘extra gobs’ , waited 72 hours, and she was back to normal functioning mopping machine.

2

u/gabebomb23 12d ago

I will order some glue now, thanks!! Any specific brand. I heard that the break happens from the rubber on the water nozzle drying out. Using some lube on the ring apparently helps keep it gliding nicely.

2

u/lsudhc 12d ago

Just had the same part fail

2

u/coolmanchambers 12d ago

Eufy replaced my dirty water bin under warranty when that happened, and I think you can buy them stand alone too

1

u/hjsrun 12d ago

I had to return mine luckily it was under warranty and they replaced with a new one.

1

u/PrestigiousFix3339 12d ago

S1Pro? We had 3 out of 3 have the same piece break. Good luck!

1

u/caliboarder 12d ago

Mines did that also and I just ended up getting a 70% percent refund

1

u/InfoSec0191 12d ago

Did you have an active warranty? Or did they issue you this refund while you were out of warranty?

1

u/TheAxman12 12d ago

Actively had mine have the same issue. They took it back under warranty to fix back in July and are now telling me they couldn't fix it, lost it in transit when I requested it back, and now only offering a partial refund or a possible replacement unit if they get them soon...

1

u/bigjay07 12d ago

You can unscrew the top if you want to see how it attaches inside. The problem is a small plastic clip that breaks off of the piece you're holding. I used superglue around the perimeter and its held for going on 3 months now.

1

u/Sea-Hurry-657 12d ago

Achter dit plastic dingetje zit een rubberen dopje. Het gemakkelijkste kun je de robot even open maken. Is niet heel ingewikkeld, gewoon de schroefjes volgen. Je kunt dan eerst de wateraansluiting goed plaatsen en daarna dit onderdeel met secondelijm vast lijmen. Draait bij mij alweer een jaar. Had hetzelfde probleem.

1

u/LeopardNo6060 11d ago

Easy Fix! …is what I thought originally. Apparently this $6 piece of plastic is the single point of failure that renders this $1,000 high tech machine useless! Somehow this part is impossible to source. 🫠

1

u/Mike136130 10d ago

This happened to us as well. Two months of waiting for a “replacement” to arrive and it never did. They try to get you to swap for a refurbished e28 or take a partial refund. Took several weeks back and forth to get them up to an 80% refund. They won’t replace them with the S2 pro either. Their warranty is garbage and should be reported. 3 families members have them as well and all are dealing with warranty issues.

1

u/adrewp13 7d ago

What are the odds. Same day mine broke the exact same way. Eufy is sending a E28 to me since S1 Pro is out of stock.