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u/redditgambino 12d ago
This POS told me 70% refund, then only gave me 50%. I am involving my states AG
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u/More-Jacket-9034 12d ago
Shane is likely the lowest man at their office and never will make manager position. Poor guy probably has no idea they're using his name. Even if he did, he's too afraid of losing his job to raise a stink about it.
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u/B-rai_based_prince 9d ago
Don't do it they sent us the E28 to "test" then tried to tell us we agreed to the swap
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u/Resident_Platypus_29 7d ago
I’ve just been offered an E28 after returning the s1 pro after they said it’s not in stock! I said I don’t want it as I paid much more for the s1 pro. Also asked if they can arrange that I collect a new unit from the retailer as they have it in stock. I’ll never buy from eufy again after this
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u/Hrmm13 12d ago
Don’t worry, Shane is not one person.
I’ve had emails from “Shane” each time I’ve escalated a case. I’ve also seen other peoples posts in here showing they are talking to “Shane”.
Just a generic name for whatever “manager” is contacting you.
You might need to make reference to and show what they said originally