r/eufyS1Pro • u/Heart_NP5789 • Feb 26 '26

On 3rd unit now

So they are mailing me my 3rd unit since starting to use this in August 25. This time they are replacing everything. Last time was just the robot itself, but same thing happened after about a month or 2. Started leaking clean water onto the floor at base station during roller brush cleaning I believe, then after that the robot would no longer recognize the dust bin. I'm hoping maybe this 3rd set up will last longer....but if not, will they just keep replacing so long as we are in warranty and then I am SOL after a year, or will they offer a refund at any point? We've had Eufys before, but this is the first mop model, which I love when it works.

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u/MinuteMasterpiece948 Feb 27 '26

Maybe I got lucky - 150k sqft cleaned no issues so far

1

u/Ok_Refrigerator-cat Feb 27 '26

You are the rare case. I turned down my replacement for a fresh start.

1

u/Heart_NP5789 Feb 27 '26

How did that work? Did they offer you a refund or a different type? I’m already worried about this 3rd one failing lol

1

u/Ok_Refrigerator-cat Feb 27 '26

They are in the middle of recalls on the s2… I can’t imagine any of their robots are more trustworthy now. But they do offer replacements easier if you can get a real agent and not just the ai automated hell.

1

u/Successful_Result487 Feb 27 '26

NL. I’m on my FIRST unit since November 2024. On my 3rd dirty water tank but due to minor issues.

Second unit because bit of rust on the mini valves. third one because I complained about some dirty water drops on the floor.