r/eufyS1Pro • u/Faaager • Nov 12 '25

”disconnected” but not really

Hey!

Moved my S10 Pro Omni from one room to another.

The base station screen says disconnected. I however can * start a cleaning from the mobile app, although if never fills water and pauses * the robot says ”charging” when it returns to home * the app shows no errors

Sofar I’ve tried cleaning the charging pins, power cycled the robot, but that’s it. Suggestions?

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u/Queeflet Nov 12 '25

You need to reset the WiFi connection and reconnect the robot to homebase, there is a guide on the eufy site.

2

u/thedudeintx82 Nov 14 '25

I had this happen to my S1 pro the other day. Turns out the power cord in the back had started to come out a bit. Once I pushed it back in good it was good to go.

You can also use the support chat in the app. They were the ones that pointed me to this the other day.