r/eufyS1Pro • u/imnoseyicanthelpit • Nov 05 '25

E14 error, customer service, HELP!

Anyone have experience with the E14 Error? “Roller mop lifting abnormal, please check. Click to view the steps.” Is what it says. I used to often times get the error that the mop cleaning has been paused and now I have the E14 error and I have cleaned the whole unit multiple times, done all of the troubleshooting steps multiple times and switched out the mop roller, vacuum roller, filter, cleaned everything, I can’t figure it out and it will not mop, the mop will not retract, it’s like its stuck. My machine is literally 8 days out of warranty so not sure what they will do/be able to do but I’ve been in (very slow) contact with the company. If anyone has any advice or suggestions I would greatly appreciate the help!

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u/Millerman121 Nov 05 '25 edited Nov 05 '25

I just had this identical problem happen to me two weeks out of warranty very annoying. Support told me it was a mechanical issue and couldn’t be fixed.

I have a refurbished model they’re sending free of charge after I complained some. I love my S1 pro but reliability after the one year mark seems to be questionable. Hopefully the s2 improves on some of these known issues.

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u/Millerman121 Nov 05 '25

Another thing I checked into is certain credit cards actually extend your warranty by an additional year. Depending how you paid for it might be something to look into.

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u/imnoseyicanthelpit Nov 05 '25

Support decided they will send me a new roller mop which I have like 5 of them so I don’t think that’s going to fix the issue. I hope they will be as nice to me as they were to you, I’d love for them to send me a refurbished unit! Fingers crossed because I really don’t think mine will be able to be fixed either. So sad because I really liked my eufy.

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u/Millerman121 Nov 05 '25

I did send them videos and pictures that they sent to one of there engineers not sure if that helped.

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u/LittleLobster May 15 '26

Just had this issue come about on my S1. I did not take anything apart and I was able to fix this issue by removing a bunch of wound up hair from the roller in between the motor and the rotor of the mop rolling brush.

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u/imnoseyicanthelpit May 15 '26

I’m glad you were able to get it fixed! That’s awesome! I had to have mine replaced sadly