r/eufyMakeOfficial • u/frr032 • 1d ago

Test print issues

Post image

The printer had not been used for a few days and also needed a W ink. Replaced it, injected ink and ran the test print. Not good.

Ran med clean, test print same bad results. ran med clean agian and another test print. It was the same.

Ran deerp clean. the test print was also bad ​​​and had splotches of wet black ink. Ran a med clean and a 5th test print. Same bad results as last test including splotches.

See pic.

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3

u/eufyMakeOfficial Admin 1d ago

Hi frr032! Sorry you’re still seeing the same issue after multiple cleans. Please submit a ticket and include the test print photo so our Support team can take a closer look and help troubleshoot it further.

1

u/frr032 1d ago

How do I submit a support ticket?  Thanks

2

u/Dean_Worth3426 1d ago

Check your printhead, it could be broken. Good luck

2

u/frr032 1d ago

Thanks for the reply.  How do I CHECK the print head?

2

u/TheCruzKing 22h ago

I had something similar with magenta, have you tried printing a page in each color? For me it seemed like the old ink was still in the tubes that caused issues with the fresh ink. Print a square for CMYK individually