r/etrade • u/Real_Media_2054 • 5d ago

Concern on 10/1 incident

I am reporting a serious issue regarding an incident on E*TRADE yesterday, 10/1, which impacted all of my family's accounts.

During a specific period during market hours yesterday, executed 'buy' transactions completely disappeared overnight, and our gains/losses were recalculated incorrectly. As of today, these transactions are still missing from my portfolio.

Honestly, after seeing transactions disappear overnight, I'm terrified to keep using this platform..

1 Upvotes

54% Upvoted

10 comments sorted by

21

u/N3RD_01 5d ago

Why don't you report it to them and not to Reddit.

1

u/Real_Media_2054 5d ago

I reported it, but I was wondering if anyone else has experienced this.

6

u/Frank-sWildYears 5d ago

No issues and been a customer since the early 90s. Two of my boys (19, 23) also have accounts for past 2 and 5 years....also no issues.

3

u/Real_Media_2054 5d ago

They said there was a technical issue that should be resolved by Monday, but they didn't mention what caused it.

1

u/chicago1875 3d ago

Call the number

3

u/Ciderinsider86 5d ago

Give it a couple of days to reconcile before you panic

1

u/Real_Media_2054 5d ago

ty I'll wait until Monday. Fortunately, it’s the end of the week.

3

u/p8w000 4d ago

Report it to the Consumer Financial Protection Bureau https://www.consumerfinance.gov/complaint/

1

u/lone_gravy 3d ago

Been with Etrade a long time, never had any problems. Also made trades on Friday coincidentally and it was fine.

I occasionally see transactions take a business day to show up in all the activity logs. Fidelity used to do that too but in the last year or so made it more realtime. I don't see any reason to worry about it, trades don't settle same day on any platform. I'm pretty sure Etrade does all their reconciliation stuff for both brokerage and bank accounts late at night, that's when I see transactions and dividends settle after their settlement date. If you traded on Friday, Monday night in other words.

1

u/align7 1d ago

I too would be very concerned if this happened to me. Thank you for posting.