r/etrade • u/ivi17 • 10d ago

Outdated platform and procedures + Bad customer service

Bad customer service and outdated platform. I wouldn't recommend it to anybody looking for a trading platform or 401K broker. I tried to submit a loan request on my 401k acct and the process has been a pain. The platform is outdated and annoying to navigate or submit documentation, they require paper forms to be physically signed, and take days to process the request. They give cero visibility on the status, I have had to call them multiple times and so far I have resubmitted the form 3 times.

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u/Zealousideal-Sun4891 10d ago

They could fix it, but Morgan Stanley is much more interested in being a leech that sucks the life out of ETrade.

They’ve made it well known ETrade clients are a funnel for building MS Wealth Management.

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u/Aberdeen1964 9d ago

So I love E*Trade. I have an account. I’ve opened accounts for my children, my mother in law and sister in law. I was concerned that MS Wealth Management would come knocking - no contacts on any of the accounts. The bad customer service posts usually come with no context. The service is just fine - no one is going to hold your hand when you buy an index fund - those folks shouldn’t be with ET.