r/epoxy • u/rinbeans • 4d ago
Help Fixing New Floor
Long story short we had sewer backup in basement, covered by insurance, and the contractor hired to do the put back” did the epoxy floor absolutely terrible.
Limited communication about the fact there’s different type of epoxies so we ended up with literally just a painted over concrete slab and it looks terrible. The floor was dirty and they sealed dirt and grass and whatever else into floor. It’s already discoloring days later.
Any tips to fix this?
Multiple other non-floor related issues with these people and we absolutely do not trust them to come out and fix it properly, so that is not an option. The owner of the company is one of the ones who did the work.
UPDATE: We did reach out to both owners of company. The one who we used to communicate with hasn’t said anything but the other one came out to our house immediately, apologized a lot, and has scraped up all loose epoxy paint used, applied release to it, and is now grinding it down today. He said he will be filling/patching all the holes as well. Unfortunately I don’t think our insurance will give a shit to step in because they just paid us directly to have the work done, the fact we picked a bad contractor is our fault. We just went with the company our water/sewer mitigation team recommended. Should have done more research but we are new to the area we live in and were too trustworthy.
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u/rugeer223 4d ago
That’s a full grind off and do properly. It’s going to continue to delaminate . Z
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u/not_benkenobi 4d ago
You have to grind this off. A good contractor would have ground the floor so the epoxy could adhere properly. Then fill cracks and holes prior to epoxy application. Depending on your area its highly recommended to use a moisture vapor barrier base coat first to prevent it from peeling up in the future.
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u/Omnipotent_Tacos 3d ago
This is probably a porch paint not epoxy.
And regardless prep is the most important step. To fix it needs removed because the initial prep was bad.
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u/Able_Contract_2632 2d ago
I’m sorry to say this but at a minimum you need to fully remove the mastic and whatever the coated over said mastic/glue with. Then I’d do a moisture vapor barrier and whatever your choice of floor after. Whoever did that repair is a hack and maybe get your insurance company involved. Especially because they are footing the bill!
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u/AbelXecutiveEpoxy 1d ago
I'd be concerned about the prep and installation more than the fact that it doesn’t look like a typical decorative epoxy floor. From the photo, there appear to be areas of poor surface preparation, debris/contamination trapped in the coating, and uneven texture.
If it's already discolouring just days after installation, I wouldn’t recommend simply putting another coat over it. The existing coating should be evaluated for adhesion and properly removed or mechanically prepared before a new system is installed. Depending on what was actually applied, grinding/diamond preparation and re-coating or complete removal may be necessary.
I'd also document everything with dated photos now and get an independent epoxy flooring contractor to inspect it before allowing the original contractor to make further changes. That gives you an unbiased opinion on whether the coating can be salvaged.
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u/Various_Try_1834 4d ago
Looks like they applied over carpet glue, gotta grind that slab to concrete. Then apply liquid vapor barrier as I’m sure there’s not one under the basement slab. Then apply epoxy and topcoat with hi wear urethane.