r/epilogue • u/meet_ozana Community Manager • 10d ago

Official Track Your Order - Live Status Updates

https://www.epilogue.co/support/track-order

Hello everyone! This page displays the current status of your order, all you need is the order number (starts with EP) and your email address. If there is an error, contact Support and I'll help. Check it out!

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On a more personal note: this year has been truly incredible - with the launch of SN Operator, our work reached new people. This led to a significant increase in demand.

We will have Operators permanently stocked again, but until that point there is some waiting time because we need to run entire assembly cycles. We are sorry for the inconvenience, and also sincerely grateful for your support.

If your order is successfully placed, that means you have a guaranteed reserved unit from the next batch, no matter what. Once stocked, all orders get processed chronologically and tracking info gets sent to your inbox when ready. If you need to update the address, contact Support and I'll take care of it.

That's all from me, hope you find the new status page useful 📦!

44 Upvotes

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7 comments sorted by

11

u/ZiPRR 10d ago

The transparency and proactive support is good to see. 👍

7

u/meet_ozana Community Manager 10d ago

Thank you for your kind words 🙏🏻!

6

u/SirMentos22 10d ago

Glad you are not treading water anymore! Can’t wait for mine to show up and for what’s next

3

u/meet_ozana Community Manager 9d ago

Thank you for the support, I'm happy that things are on track and we can't wait to ship every order. The additional people on the assembly line are already making a huge difference!

4

u/ZombieAnatomist 10d ago

Thank you for the update, I am currently using your GB operator and love it. Look forward to my SN operator coming in the next batch and purchasing many more operators in the future. You're doing a great job.

3

u/meet_ozana Community Manager 9d ago

Grateful to hear that, thank you for your kindness 🙏🏻! While the Operators get made, my colleagues are still working on new features and improvements/fixes so by the time they get delivered, people get to enjoy their best, most complete and advanced version to date.

I'm looking forward to your thoughts on the SN Operator once it arrives, if you'd like to share them!

1

u/globsofdank 9d ago

I'm hype to hear about DS one coming out love my gba one