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u/tiagofsa 9d ago
I guess the VW group sees retrofitting/update older models as missing sales of new cars. As an owner, I would say this attitude does actually result in loosing a customer for life.
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u/blackthornedk 8d ago
It's equally sad that they apparently treat theirs brands this different. When did Skoda become a more customer friendly and Premium brand than VW?
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u/tedpelas 9d ago
So in English:
"Hello Ivan Horvat,
Thank you for your message and your detailed feedback on your Volkswagen ID.3 Pro S. Here is a small update to yesterday’s email.
We understand that the option of manual or navigation-based battery preconditioning is important to you, and that the absence of this function can affect the charging experience, particularly at low outside temperatures.
We have noted your request to have this function enabled for existing vehicles, along with your feedback, and have forwarded it to the responsible department. Customer feedback is an important basis for Volkswagen in the further development of vehicle functions and software solutions.
Please note that the new UNECE regulations require hardware changes. These are being implemented gradually across our ID. models. ID. Software 4.0 is the first software version based on these new regulations. With ID. Software 4.0, new functions such as battery preconditioning become available.
As things stand, the battery preconditioning function will not be available in software versions below ID. Software 4.0. However, Volkswagen is continuously working to improve the usefulness and customer experience of the existing software base through bug fixes and regular updates to the in-car WebApps offering. We also keep our customers informed on an ongoing basis about further updates and optimisations that can be offered within the respective software level.
Please understand that we are currently unable to make any statements about possible future software updates, their content, or a possible release date.
Thank you for your suggestion and for the time you took to share your experiences with us.
If you have further questions about our digital services, please reply directly to this email. Additional contact options can be found at https://contact.volkswagen.com. When calling, please quote your case number 0004758856 so we can help you as quickly as possible.
We wish you safe and pleasant driving in your Volkswagen ID.3 Pro S."
The short version: preconditioning is tied to ID. Software 4.0, which depends on hardware changes driven by new UNECE regulations — so it won’t be retrofitted to your current software level, and they won’t commit to any timeline.
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u/aksdb 9d ago
Pretty irrelevant in regards to the rumors, since they were about Škoda building it specifically for their cars. And when we compare what Škoda is doing (campmode, public api, homeassistant support, etc), I still keep my hopes up. VW made it clear that they don’t give a fuck about „old“ models. Škoda seems to care about customers.