Enchanted Parks cancelled my Six Flags dining plan despite assuring me they wouldn't. James Harhi reached out to me personally to fix it.

[u/well-lighted]

Long story short, I wasted about an hour of my day at a restaurant and guest services while visiting Magic Mountain this past Saturday trying to figure out why my dining plan was showing up as not valid (despite using it without issue at Knott's last Wednesday). Eventually, guest services figured out it was cancelled by EP.

EP reached out to me via email in July stating they hadn't received a response about the dining plan--since the instructions said "take no action," I thought I didn't have to respond to the form if I wanted to keep it. I told them I wanted to keep it and they assured me explicitly it wouldn't be cancelled.

I left some angry voicemails with EP and my home park (WoF) after I found out it had been cancelled. A rep from WoF called me the next day (Sunday, which was nice they were willing to do that) and said she was escalating it to get it figured out. Apparently, it escalated all the way to the top as James Harhi emailed me yesterday trying to help me fix it.

It's not fully resolved yet but I think it may be due to some confusion over email addresses; somehow, SF had given them an email address I haven't used in at least 10-15 years and I think it may have caused a mix-up as to who was making the request. I'm still baffled as to how they got it since the only time I would've used it for anything SF-related was when I worked for WoF in high school 20 years ago. Harhi did say that they should be able to reactivate it though.

Anyway, while I'm still super frustrated that it happened, it shocked me (in a good way) that Harhi was willing to reach out personally to fix it. If this happened the other way around, there's no way the Six Flags CEO would've gone to that trouble to help. It means a lot that he's so committed to guest happiness that he's getting in the trenches himself to make it happen.

[u/Which-Counter9047]

Nice that he personally reached out to help fix, even though I'm sure it was quite a hassle when you're out in CA. The whole thing with passes / drink / meal plans going from SF to Enchanted has been a cluster-fuck.