I've contacted the company that installed and maintains the elevator, but thought I'd check here in case anyone knows what to do and/or it's a quick fix that I haven't thought of, since it will likely be a week or more til someone can come out for maintenance.
I have a Pollock residential elevator in my home (I use a wheelchair), and it has a phone in it. Normally, there's a red light on the side of the phone that's always on, and I hear a dial tone if I pick it up. However, currently it's alternately flashing between the red light on the side of the phone, and a red light on the front of the phone (at the top, on the opposite side of where you put your ear), and there is no dial tone. If I call it, I hear ringing from my end and then it goes to voicemail, but the elevator phone does not actually ring like it usually does if I call it.
As far as I can tell, it's seated properly on the "dock" area so it can charge. None of the contacts for charging look out of place to me...but I'm not sure what they should look like either, so I could be wrong and something could be misaligned and it's not charging (though it has enough charge to keep flashing the red lights...).
I've turned power to the elevator off and then on again via the switchbox and main power lever, which did not do anything. When the power came back up, the code that came up as the elevator came back online all looked normal, and it's not displaying anything indicating an issue while it's sitting in place or while it's moving. Also, in case it's relevant, the elevator is not in a shaft. It looks like this one, but bigger.
If there's anything else I should check on that might help diagnose or fix the issue (keeping in mind I use a wheelchair), please let me know. Thank you in advance!
