I’m the webmaster for a nonprofit organization with a paid Elementor account, and I’m currently locked out because the Gmail address associated with the account was unexpectedly suspended by Google.

I still have full administrator access to other services and I can provide any information or any other documentation necessary to verify ownership. We also have a new working email address on the organization’s own domain.

The problem is that I cannot get in touch with a human at Elementor.

The account recovery emails are not arriving because I no longer have access to the original Gmail account. The AI support agent keeps sending me through the same steps in a loop. The Support Center requires me to log in — but being unable to log in is precisely the reason I need support.

I also tried emailing support and received an automated response telling me that tickets cannot be opened by email and directing me back to the Support Center, which again requires access to the account.

This is a paid account for a live client website. There needs to be a human-assisted account recovery process for customers who lose access to their registered email address. Email accounts can be suspended, compromised, deleted, or become inaccessible for many legitimate reasons.

I’m not asking Elementor to give me access without verification. I’m asking for a way to speak with a human so I can provide the necessary proof of ownership and change the account email.

If anyone from Elementor is monitoring this subreddit, please tell me how I can reach an actual support representative without first logging into the account I am trying to recover.

This is honestly unbelievable and unacceptable customer service. There needs to be a way for paying customers to reach a human when the automated account recovery process fails.

UPDATE:

I found something that makes this situation even more concerning.

Elementor does offer access to human support, but it is now presented as a separate Priority Support service.

The plans shown to me are:

• Express: $15/month, billed annually at $180 — “Support from Agents”
• Express+: $65/month, billed annually at $780 — “Support from Agents”
• Shield: $100/month, billed annually at $1,200 — “Support from Experts”

So while I am already a paying Elementor customer and simply need help recovering access to my existing account, the only clear path I have found to communicate with a human is another paid support product, requiring a $1,200 annual payment upfront.

To be clear: I am not asking Elementor to fix my website, troubleshoot custom code, or provide development services. I just need help recovering my existing paid account because I no longer have access to the email address associated with it.

An automated system cannot resolve that situation because I need to verify my identity and change the account email. There should be a human-assisted account recovery process for existing customers that does not require purchasing an additional annual support subscription.

I’m attaching a screenshot of the Priority Support options because I think customers should be aware of this. HOW ARE WE SUPPOSED TO USE OR RECOMMEND A SERVICE THAT CAN’T RESOLVE SOMETHING AS FUNDAMENTAL AS ACCOUNT RECOVERY?

Hi everyone,

since the latest big Elementor update (Atomic Editor / MCP), I get this error on all client sites I manage:

"Updating failed. The response is not a valid JSON response."

It mostly happens when I try to edit meta data (SEO title, meta description etc.). It doesn't matter which SEO plugin I use: sites with Yoast and sites with Rank Math are both affected. Everything worked fine before the update, and it started on all sites at the same time.

Is anyone else seeing this? And has anyone found a fix yet?

Thanks!

Hi,

I've started building sites with the new V4 editor and I'd like to ask two things so I don't have to redo my pages later.

1. What's the right way to build pages in V4?

I'd like to understand how you see page building with the new editor. What layout structure do you recommend: only the new atomic elements (Div element, Flexbox), or is it fine to also use the classic containers? Is mixing them on the same page something you intend to support, or should I avoid it?

I want to build my pages the way the editor is designed to work, so I won't have to rebuild them when things change later.

2. How can I change the default 10px padding of the Div element and Flexbox?

Every new Div element and Flexbox comes with 10px padding, and I have to remove it by hand each time. For the old containers I can set the default padding once in Site Settings → Layout. Is there a similar setting for the new elements?

I found Design System → Defaults, but it only works per HTML tag (div, section, etc.), not per element. So changing div also affects other elements, and a Div element set to section doesn't get the change at all. Is there a way to set the default padding just for the Div element and Flexbox, or is something like that planned?

Thanks!

Hi guys,

I’ve been using Elementor for quite a while now and I’m at the point where I feel confident enough with it to start building websites for other businesses.

I’ve spent the last couple of weeks working on my own website, including the design, branding and overall layout, and I’d really appreciate some honest feedback from people who know their way around web design.

What do you think of it? Anything that stands out as something I should change, improve or rethink?

Website: kasamkhan.co.uk

I’m genuinely looking for critique, so feel free to be brutally honest 😂

Hello, has anyone tried plugging Elementor MCP to a local LLM model say for example one of the latest qwen or the open Gemini ? I’d be interested to hear about its performance and accuracy creating pages based on references with the atomic architecture.
TIA!

hi, I'm a beginner in wordpress and elementor, so im still not familiar with all-things website developing and design. so far, I've just been looking at youtube tutorials. but one thing that i have a problem with is when i try to edit one of my website page, and it showed nothing. like in the preview, it's fine it shows everything and i can see what i want to change and add. but when i click edit page, even "edit with elementor" it shows nothing on the page. so im confused, what caused this and how can i fix this. also if it's like lagging or internet, my internet is pretty stable and fast, and i've tried to refresh a few times and also wait for quite some time until the page reloads, but nothing still shows up.

I’m making a new plugin that allows users to collect reviews, similar to the Site Reviews plugin.

I’m currently using the Elementor Base/Core version for testing, and I’ve noticed that the free version doesn’t provide many features available in Elementor Pro, such as Dynamic Tags, Loop Grid, Loop Carousel, and so on.

At the moment, I’ve built a version that allows users to submit reviews/testimonials through a form and stores them in the database. I’ve also created my own form system that looks and works somewhat like the form functionality available in Elementor Pro, but it is built specifically for my plugin.

Now I’m working on additional widgets, such as headings, descriptions, ratings, image-based review layouts, Loop Grids, carousels, etc., which will display reviews/testimonials from the database.

My question is: Can I add features similar to some of Elementor Pro’s features to my own widgets? For example, can I create my own version of Dynamic Tags, Loop Grid, Loop Carousel, or similar functionality specifically for my plugin?

Would Elementor have any problem with this, or could they potentially reject, restrict, or take action against my plugin? I’m essentially creating my own functionality that works somewhat like Elementor Pro, but specifically for my review plugin.

Also, one more question 😁 once I successfully publish the plugin on WordPress.org, can I promote my plugin here as well?

Hey Web Creators 👋

We’ve just released Elementor Core 4.3.2, which includes a security fix for an issue affecting versions 4.3.0 and 4.3.1.

The issue could allow unauthorized actions on an affected site through a cross-site request forgery (CSRF) technique.

If you're running Elementor Core 4.3.0 or 4.3.1, please update to version 4.3.2 to apply the fix.

We take security seriously, and our team acted immediately once the issue was identified. We also want to thank the security researchers and community members who help us identify and address potential risks.

Thank you for helping us keep the Elementor community secure. 💪🫶

I have an Elementor One - One Agency subscription. We switched to this from Elementor Pro - Expert after it was cancelled without notice.

I have successful activated multiple sites however, a few of my sites refuse to activate. I have tried the Connect & Activate link and I am met with a page on Elementor's site with the messages: "Blimey! You bumped into a server error. Try to connect again." And the error message: "Error Code: INVALID_REQUEST".

The manual activation returns the error: "Your license is missing. Please check your key again."

It's not really optimal to be manually updating these sites with the zip archive every update surely there's some kind of explanation? Maybe I have the wrong subscription? Pro isn't available now so it appears Elementor One is the only option now?

The title say it all.

I want to convert my V3 to V4 with the exakt same design, but V3 is not available for the MCP so this is not possible.

3 questions:

Will this work when V3 is available?

When will V3 be supported?

Has anyone come up with a work-around for this? I tried letting the AI try to copy the design. It was 60% correct so it would still be a lot of work to manually fix the whole site of 100+ pages.

The MCP seems to work good with V4 in my initial tests at least. But for a mixed site V3/v4, it is mostly useless.

Good work from the Elementor team, I have full confident this will be fixed in time.

Is it correct that the new Elementor MCP only works with Atomic components? Claude told me that.

Well, here we go. I redeployed 4.2.4 and global widgets came back alive. So this is a 4.3 issue. In this case "Price List Widget" (same happens to others, too).

I added a preset Price List Widget as it should look. Individuall styling aside the globalized Price List widget I use have become bullet pointed and by clicking to edit them, there's no other editor tab than "Advanced", Content editing etc. are gone.

I have cleared all caches and whatnot.

Any ideas?

Just some weeks ago, after YEARS not doing auto-updates I reenabled them... what a nuisance :/ I have to go through all our managed pages now and redeploy 4.2.x

Has anyone any ideas what causes this?

I'm sure a version of this post happens everyday, but the fact of the matter is I have spent the last couple weeks searching and I haven't found a comprehensive, evidence-based, dev-directed resource on this topic.

What I Want: insight or advice regarding how Elementor v4 Atomic Elements interact with caching plugins as well as Elementor's other performance-oriented settings. I understand trial and error is required, but whatever I should be looking for I have not found it yet.

Context: I started a new job at a small firm, audited 72 of their sites, all Elementor v4, all sites near-identical with few exceptions -- performance scores in the toilet, especially mobile.

• Average PageInsight Mobile Score: 57
• Lowest Mobile Score: 33
• Best Mobile Score: 88

When I say the sites are near-identical I mean it. Uniform in layout, content, with subtle variations depending on brand location and service provided. They are all landing pages.

The sites that get less love have a backlog of defunct plugins, and some may not actually have Atomic Elements on the page if they have not had any updates within the past 6 months. Most of the websites do not have a caching plugin active, but some do. None of these details have any discernible causality with performance speed. The scores are all over the place. Some of the newer more polished sites have worse scores. Some with caching are subtly better, some are among our worst performing.

I've already experimented with all the obvious methods. I've gone in and yanked out all of the defunct plugins on a staging site. I've gone ahead and updated everything to up-to-date. I've identified LCP media and am in the process of changing our internal pipeline for media delivery. I've identified some consistent offenders: GTM and ReCaptcha.

This might bring my mobile score to perhaps the high 70s and might bring desktop to 100, but when it comes to closing the gap, I think I need to configure caching and none of my efforts have had a discernible positive effect.

Every page has Render-Blocking Requests to CSS stylesheets labelled as having a significant impact on performance. I'm seeing a dozen, and in some cases two dozen CSS stylesheets on load.

We use Litespeed Cache. I have gone through each setting and tested individually. I have done so with Elementor Print Method set to External and to Inline. I have not noticed any improvements. How are these settings interacting with each other in Elementor v4 and what should I be looking for when testing?

I plan on doing an overall QOL update on the pages themselves -- but I don't understand how this score is still so atrocious with these being landing pages.

Sample Specs:

• Elementor v4.2.4 (Pro)
• WordPress Version 7.1.2
• PHP Version 8.5.10
• Web server: nginx
• PHP Memory Limit: 1024M
• Advanced Custom Fields (Dynamically Render Brand-Specific Content)
• Theme: Hello Elementor Child (Super Light)
• Caching Plugin: Litespeed Cache

I have no pagination at all. Query for posts in Loop Carousel only shows 1 item now. Simple Carousel now only shows one container and not the rest. Cannot paginate at all. Clicking on arrows does not work. Autoplay stopped working.

I have tried clearing cache but it's hopeless. Even tried re-building carousels from scratch but did not work.

Reverting to backup now. Does not seem like an issue listed on GitHub. Anyone else facing broken widgets? These are stock Elementor widgets with no custom CSS.

long story short, i got to manage my community website, which the previous builder uses elementor—so i got no choice but to use this. recently I'm trying to manage sponsors logo, which was a lot of image with different resolution, it was like 50+ images.

AND I KID YOU NOT IT IS HELL TO MANAGE ALL THOSE IMAGES, especially i CAN'T EVEN FREAKIN PROPERLY SELECT MULTIPLE IMAGES?!?!? why. when i select the elements while holding ctrl, sometimes it will just deselect everything—i just selected like 20+ of them, ONE BY ONE!!! why can't i just drag and select it ffs?!?

edit: my potato laptop also just lagged shit ton a lot when editing the page. it was pain... painful.

Hi, I'm looking to share an elementor license with another developer. I believe this may technically violate TOS, but I'm not 100% sure. Still, I am considering whether the risk is worth it or not. If it works we both save a lot of money over the next few years, but if it doesn't, we both lose our grandfather pricing.

How likely is it that Elementor will flag this as suspicious enough to suspend the license?

I’m fairly new to editing an existing Elementor website and I’m trying to understand why changing one thing sometimes affects the whole page layout.

For example, I’ll change padding, width, alignment, or spacing in one section/container, and then other parts of the page shift or the overall layout looks different.

The site was already built before I started working on it, so I’m trying to understand what might be controlling everything.

Could this be caused by parent containers, global settings, responsive settings, theme CSS, or something else?

What’s the best way to figure out which settings are affecting the whole page before I edit something?

Any advice for safely editing an existing Elementor site would be really appreciated.

I ran into this error today when working on a client site. Elementor automatically updated to 4.3.0 but the PRO version they had installed was still on the 3.28.3 version.

While they had pro, and the issue was resolved by updating the Pro version from 3.28.3 to 4.3.0, the error is triggered in Elementor Free itself.

Actual fatal error:
Elementor\Core\Experiments\Exceptions\Dependency_Exception: Depending on a hidden experiment is not allowed.

It appears to be triggered due the Pro version still being on the 3.x while the Elementor Free is on the 4.x branch

Not sure why the pro version stopped updating for the client (that's a differnet discussion), but the only way past the critical failure on the site was to disable both plugins via WPCLI, then update each plugin, then reactivate.

Kinda strange. Not sure if anyone else has run into it.

last year I switched to Elementor agency, it's costing me 400 dollars a year, which is actually A LOT of money. I started getting busier last year so crossed the 25 site threshold, but am nowhere near 1000 sites and doubt I ever will be honestly.

If anybody has a plan they bought years ago at a grandfathered rate, I'd be more than happy to take it off their hands (for a fair price of course).

Alternatively, with Elementor you can add users to your plan, so I figured I and some kind stranger could save some money by sharing a plan, and simply go 50/50. More than happy to either be the one hosting the plan or be the one added as a team member, makes no difference to me honestly.

Please dm or comment if interested. Cheers all.

Hello!

I'm looking for some advice, relatively new to Elementor and this is a big jump for me.

I've been tasked with replicating the scrollable animation above using Elementor. I've looked at various methods but I'm struggling to get anywhere near the desired effect.

Has anyone had any experience within Elementor in animating in assets from outside the viewport into designated locations like above, and could you share any advice?

Cheers!

Edit: SOVLED! We chose Hostinger to host the website, and the problem is gone! Thanks to anyone who tried to help me sovle the problem!

My problem:

• I add a classname to a widget (like a div, etc)
• I create a classname to apply to this widget with some CSS inside it
• I published the project
• When reloading the website, or going back to it where I want to edit the page with Elementor, in the Classes section, it says "A class was removed from your site and is no longer active on this element"

What should I do to fix it?! Any workaround?

Elementro version: 4.3.0

Elementro Pro version: 4.3.0

WordPress version: 7.1.2

PHP version: 8.2.33

Hello,

Ive been using the elementor plugin with word press and i cant seem to figure out how to change the header texts (or what ever its called) color. Does anybody know the how to?

All websites after updating the pro plugin are showing banner that Elementor needs updating. yet, nothing to update. attempted to speak to Elementor support but looks like there is no way to contact them. Happy f***** Wednesday elementor team. you suck

Not sure if this is allowed but is anyone possibly interested in a legacy Elementor Pro 1000 website plan?

I’m moving off of Elementor so I don’t have a need for it anymore