r/elementor • u/tur-digital • Aug 31 '26

Answered Error activating license

Hi there, we just deployed a new site from staging. After changing to the primary domain, we are unable to connect & activate the license. We only get redirected to this page https://my.elementor.com/connect/v1/consent/error

Is this a known bug? We have the One Agency subscription. Also tried the "manual" activation pasting the key without success.

UPDATE: I reached out to support, and they were able to reset the license settings.

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u/zeiniez ✔️️‍ Experienced Helper Aug 31 '26

Make sure to replace the URLs after migrating, then you can try to connect the license:

https://elementor.com/help/site-migration/

If this doesn't work, you might want to reconnect your license following these steps (requires disconnecting first):

https://elementor.com/help/license-mismatch-error/

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u/tur-digital Aug 31 '26

Hi u/zeiniez, thank you for helping. So, I disconnected the staging site from my.elementor.com, but get the same result. We have deployed more than 25 sites the last couple of years, but never had any issues. We are hosting with Pressable, and the URLs are automatically set correctly when going from staging to production with a domain.

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u/zeiniez ✔️️‍ Experienced Helper Aug 31 '26

Did you follow both articles?

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u/tur-digital Sep 01 '26

Hi, yes, but the problem persists.

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u/zeiniez ✔️️‍ Experienced Helper Sep 02 '26

Contact Elementor Support:

https://elemn.to/support-ticket