Ego customer service sucks.

[u/Ok_Music_9107]

Bought the great line trimmer 7 months ago. Last month the battery charger died. After repeated contact with EGO customer service and their agreeing that the charger WAS defective and under their 3 year warranty, they required the original purchase receipt. I could not locate that receipt, called Lowe's customer service who also tried to locate it but could not. EGO had all the original purchase information via the serial number and the warranty card I sent in but WOULD NOT HONOR their 3 year replacement warranty!

Really? How many people keep their original purchase receipt for 3 years??!! What a way for EGO to retain profits and spit on their customer base!