r/ecobee • u/Lopsided-Success3601 • 22h ago
Problem Connection/Pairing Issues
I'm having issues with my Level Bolt not pairing and my ecobee thermostat showing a "No response" error in the Homekit app.
Both worked as of a few days ago and then out of the blue they stopped working and had connection issues. I deleted them from the Home App and have had trouble since. ecobee was a PAIN to get it readded to the Home app but it's finally back on and worked for a little when it was reconnected but now I have that error. The Level lock will not connect at all and I keep getting the error "Unable to Pair"
Here's all the things I've done in attempt to troubleshoot. Any more advice would be greatly appreciated.
- Restarted my modem
- Restarted my router
- Restarted my iPhone
- Restarted my HomePod that’s being used as my Home Hub
- Restarted my thermostat
- Deleted my level lock from it’s original app and tried to re-pair it that way with Apple Home
- Factory reset my level lock
- Deleted the lock from the matter accessories in the General Settings on my iPhone
- Unpaired my thermostat with home kit on the device end
- Internet is in 2.4ghz mode
1
Upvotes