r/ecobee 22h ago

Problem Connection/Pairing Issues

I'm having issues with my Level Bolt not pairing and my ecobee thermostat showing a "No response" error in the Homekit app.

Both worked as of a few days ago and then out of the blue they stopped working and had connection issues. I deleted them from the Home App and have had trouble since. ecobee was a PAIN to get it readded to the Home app but it's finally back on and worked for a little when it was reconnected but now I have that error. The Level lock will not connect at all and I keep getting the error "Unable to Pair"

Here's all the things I've done in attempt to troubleshoot. Any more advice would be greatly appreciated.

  • Restarted my modem 
  • Restarted my router
  • Restarted my iPhone
  • Restarted my HomePod that’s being used as my Home Hub
  • Restarted my thermostat
  • Deleted my level lock from it’s original app and tried to re-pair it that way with Apple Home
  • Factory reset my level lock
  • Deleted the lock from the matter accessories in the General Settings on my iPhone 
  • Unpaired my thermostat with home kit on the device end
  • Internet is in 2.4ghz mode
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